United States Postal Service

1.7
528 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11703 Beechnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11703 Beechnut St, Houston, TX
77072, United States

Hours

Reviews

1.7
528 reviews
5 stars
69
4 stars
18
3 stars
15
2 stars
22
1 star
404

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking professionalism.

Long Wait Times

Customers frequently reported excessively long wait times, often exceeding an hour, even with scheduled appointments.

Lost Packages

Many customers experienced issues with lost or misdelivered packages, leading to frustration and distrust in the service.

Staffing Issues

A common theme was the lack of sufficient staff, resulting in slow service and long lines.

Mixed Experiences

While many reviews were negative, a few customers did mention positive interactions with specific employees, indicating inconsistency in service quality.
  • GB
    Genova Borbor
    3 days ago
    1.0
    Moony the indian last that us in the indemnidadty services is inefficient employee could not provide a simple passport application she told us to go on line wait an hour and she told me she really didn’t care about it obviously she doesn’t care she was doing nothing to help speed up the line and she removed her name tag so I won’t know her name and treat us very bad to my 90 years grandma people like that shouldn’t be working in the customer service field
  • AA
    A
    Jan 2, 2026
    1.0
    My next step is to look into filing a police report for a real investigation to see where my package went. It's doesn't make since that it was successfully intercepted but no one can find it.
  • SG
    Selene Guevara
    Dec 19, 2025
    5.0
    Mi apt es 2923 y justo veo con mis propios ojos como la chica de correo deja mi paquete en el lugar incorrecto deverian aconsejar a sus trabajadores asegurarse Que sea la dirección correcta donde lo estan dejando no todas las personas tienen empatia de devolverlo y peor muchas veces si es cosas de valor que mal que hagan su trabajo con mala gana todo el tiempo
  • DA
    Dollar Acid
    Nov 25, 2025
    1.0
    Awful service. Anything you put in their outside mailbox sits there for days without being scanned. My mail was delayed because of this, and the staff showed zero concern. This location really needs to be shut down.
  • NN
    Neena
    Nov 13, 2025
    1.0
    I had an appointment yesterday and was there for an hour and a half to let them tell you to come back tomorrow morning. Me and the lady infront was so frustrated of being waiting and got to send home because they said it's not applicable since we didn't have all the paperwork, the instruction wete unclear. Then the next day i went to other place at bellaire as a walk in , I was greeted with a gentleman and he checked if I got everything for passport application before asking someone to help me , it was efficient and quick, not like here, they let you hang around without anyone to help you, it was so frustrated

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.