United States Postal Service

1.7
522 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11703 Beechnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11703 Beechnut St, Houston, TX
77072, United States

Hours

Reviews

1.7
522 reviews
5 stars
67
4 stars
18
3 stars
15
2 stars
22
1 star
400

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Long Wait Times

Many customers reported excessively long wait times, often exceeding an hour, for both general service and passport appointments.

Delivery Issues

Several customers experienced problems with package deliveries, including lost packages and incorrect deliveries.

Staffing Problems

Reviews indicated a consistent issue with understaffing, leading to inefficient service and long lines.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and efficiency.
  • BK
    Bilal khan
    Nov 17, 2025
    1.0
    Worst Service, No Staff, Slow Processing, Rude Staff Never Recommending this location to community members
  • NN
    Neena
    Nov 13, 2025
    1.0
    I had an appointment yesterday and was there for an hour and a half to let them tell you to come back tomorrow morning. Me and the lady infront was so frustrated of being waiting and got to send home because they said it's not applicable since we didn't have all the paperwork, the instruction wete unclear. Then the next day i went to other place at bellaire as a walk in , I was greeted with a gentleman and he checked if I got everything for passport application before asking someone to help me , it was efficient and quick, not like here, they let you hang around without anyone to help you, it was so frustrated
  • AM
    Alejandro Martinez
    Oct 27, 2025
    5.0
    Hoy fui a ese servicio de mensajería y un empelado llamado Kevin nos atendió amablemente, fue muy eficiente y resolvió mi problema de manera rápida y efectiva. Su actitud positiva y disposición para ayudar hicieron que mi experiencia en la oficina de correos fuera muy satisfactoria. La recomiendo.👌
  • RV
    Raman Viswanath
    Oct 25, 2025
    1.0
    This is the worst place I've ever been to. Just a minute over 12:00 and that guy said it's closed. Rude absolutely worst
  • FH
    Foodie Huang
    Oct 22, 2025
    5.0
    I have been to many post offices, and today I found that this employee Belinda‘s service is really good!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.