United States Postal Service

2.2
225 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2802 Timmons Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2802 Timmons Ln, Houston, TX
77027, United States

Hours

Reviews

2.2
225 reviews
5 stars
52
4 stars
11
3 stars
8
2 stars
11
1 star
143

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, with some customers feeling mocked or dismissed.

Service Speed

Many customers reported slow service, long wait times, and inefficiencies, particularly during busy hours.

Passport Services

Frequent complaints about poor handling of passport services, including missed appointments and unhelpful staff.

Mixed Experiences

While some customers praised individual staff members for their kindness and helpfulness, experiences varied widely across visits.

Operational Issues

Concerns about understaffing and unavailability of services, such as broken equipment and lack of supplies.
  • JE
    Johniece Edwards
    1 day ago
    5.0
    Customer friendly and fast service
  • EH
    Esmail Homayounkhah
    Nov 14, 2025
    5.0
    So good 👍
  • TO
    Tammy O’Brien
    Nov 11, 2025
    1.0
    Worst. It’s 8:46 AM and they’re still not here when they open at 8:30. Lazy and unacceptable.
  • EW
    Emily Wise
    Sep 25, 2025
    1.0
    first of all i’m the worlds nicest person ever. so for the middle aged WOMAN at the front to have the inability to answer simple questions without huffing, puffing and sarcastically laughing, and to just be so unhappy in general, is just sad lmao. her position should be replaced with someone who wants to do their job and has customer service as a quality. i will be praying for her and anyone she comes in contact with! the lady next to her however, was so sweet, she had curly hair and chrome nails, love her.
  • RS
    RICH LUX SHOPPING
    Aug 20, 2025
    1.0
    The passport renewal process was an absolute nightmare, despite having my photos and payment sorted. I walk into the post office, ask for the renewal form, and get hit with a wave of attitude from the clerk-like I’m inconveniencing them by existing . Then, after painstakingly filling out the form, I ask a simple question to confirm I did it right, and the staff acts like I’m asking for their firstborn child-eye rolls, curt answers, the works. The form itself? A confusing mess with tiny print and vague instructions that practically beg for mistakes. Submitting it felt like throwing my application into a bureaucratic black hole, with zero reassurance it’d even be processed correctly. Not only that she didn't even tell me the address that I'm supposed to mail it to. She just told me to give her the documentation in an envelope. I'm thinking I'm the best customer they could have all the work was already done. It's just really upsets me that like if you don't like your job, don't work if you don't like your job What are you doing at a place that you serve the community? You would think that these people do not get paid by how upset they are. Someone really needs to investigate this place but I just don't know what it is every time I go to a USPS office. The people have so much attitude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.