Business Details
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Visit your local Post Office™ at 7511 N Shepherd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
296 reviews
5 stars
63
4 stars
15
3 stars
7
2 stars
9
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.
Delivery Issues
Many customers reported problems with lost or misdelivered packages, with some claiming packages were marked as delivered but never received.
Long Wait Times
Customers frequently mentioned excessively long wait times at the post office, often exacerbated by understaffing and inefficient service.
Mixed Experiences
While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating inconsistency in service quality.
Management Concerns
Several reviews pointed to poor management and lack of oversight as contributing factors to the ongoing issues at this location.
- DCDesiree Crawford1 day ago1.0Call at 4:30 and the phone says they are closed when they don’t close until 5! Smh
- STStephaniee TrevinoNov 12, 20251.0Theyre always losing my mail and i am tired of the answering service get someone on the damn phone.
- JJJohnOct 7, 20251.0United States postal service is a THING OF THE PAST!!!!!!!!!
- SMsalvador madrigalSep 24, 20255.0Good service
- DDDarrelSep 13, 20251.0These people are very rude and unprofessional! Especially their carriers that going to house to house! They don’t wear their uniforms they are always on the phone. They will attack you if you complain about them delivering your mail to someone else address! You can file a complaint the ones in charge back them up! I have video of their carrier being very disrespectful to me and wanting to fight! THE COMMUNITY NEEDS TO KNOW THE TYPE OF PEOPLE HANDLING OUR MAIL!! I will file a report to my local police department! The government needs to clean house! I would not give any star ratings to this post office! FIRE THESE RUDE DISRESPECTFUL PEOPLE!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I expect at the United States Postal Service at 7511 N Shepherd Dr?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment scheduled through the online scheduler, but limited walk-in hours are available at select locations.
What are the business hours for this USPS location?
Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid IDs and a completed application form.
Are PO Boxes accessible outside of normal lobby hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with your local office for specific times.
How close is the North Shepherd Post Office to this USPS location?
The North Shepherd Post Office is nearby, making it convenient if you seek alternative USPS services or locations in the area.
Are there dining options near this USPS location?
Yes, you can visit nearby restaurants like La Jaliciense, Jack in the Box, or Soulful Sensation for Mexican, fast food, and southern cuisine before or after your postal visit.
Where can I find automotive services close to the USPS at 7511 N Shepherd Dr?
Nearby automotive service providers include HV Tire Services, Elite Rim & Tire, and Barrons Automotive Inc., all within a short distance for any vehicle needs.
What are some nearby financial services I can access around the post office?
Nearby financial service options include Western Union for money transfers, ACE Cash Express for loans and advising, and several ATMs like HEB ATM and Bank of America ATM.