Brand Certified
United States Postal Service
2.1(303 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
7511 N Shepherd Dr, Houston, TX
77088, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7511 N Shepherd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
303 reviews
5 stars
64
4 stars
16
3 stars
7
2 stars
9
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unprofessional, and dismissive towards customers.
Package Handling
Many customers reported issues with lost or misdelivered packages, with claims of packages being marked as delivered when they were not.
Long Wait Times
Customers frequently mentioned long wait times at the post office, often exacerbated by understaffing and inefficient service.
Inconsistent Hours
Several reviews noted that the post office often opens late or is closed during posted hours, leading to frustration among customers.
Mixed Experiences
While many reviews were negative, a few customers reported positive experiences with specific staff members who provided helpful service.
- GSGarry SchmidtFeb 7, 20261.0Dude just stood there staring at me, didn't ask how I wanted to mail my package, didn't actually even make eye contact with me at all. Just charged me, the price sounded reasonable so I paid, then I get my receipt and find out I was overcharged for an insurance I didn't ask for and wasn't asked for, because the dude literally didn't say a word the entire transaction. Gotta love this location, only come here if you're absolutely desperate to mail something on a Saturday morning. Otherwise I avoid this place at all cost. Horrible service is a compliment this place doesn't deserve.
- MCmel cookFeb 2, 20261.0Literally the worst post office. They are extremely rude when you ask questions. I sent a general delivery package there and was told they dont accept those and they returned it which was a lie. They lost the package and they just dont want to deal with general delivery mail. I have never ever been told its a courtesy of the post office to do general delivery mail. I have been receiving mail like this in 13 different states as a nomad and yet this post office thinks they can just do whatever with your mail and treat you however they feel like.
- BZBrenda ZJan 29, 20261.0I don’t understand why they hire people who look and act miserable, the staff is very rude and are quick to dismiss you as they don’t try try to help you if there’s any confusion regarding something.
- WJWhisper JonesJan 13, 20261.0This place is unprofessional! Many of the staff were rude, especially a lady name Betty. I informed her I just relocated to the area and my id card was never delivered and I reordered it and placed my mail on hold. I also let her know that I would be out of town and wanted to know if my mail could be placed in a P.O. Box at the end of the hold due to the mailbox at my home being unsecured. I’m not sure what went left but she gave me the worst attitude, berated me and told me to order my id card at the town I would be at. Then she didn’t want to acknowledge my P.O. Box order I made online! Said she didn’t feel like setting up the P.O. Box because “that’s lakreshias job and lakreashia isn’t here” . Then Betty and another employee started arguing back and forth because the other employee was trying to assist me. I ended up canceling my P.O. Box order and going to a different USPS and getting a box from an online order within minutes. This location deserves zero stars. Horrible customer service.
- LLLogan LewisDec 30, 20251.0I know postal workers get a lot of crap for nothing but I have had someone else's mail in my mail box for a month now. They just leave it there and put the flag back down.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I expect at the United States Postal Service at 7511 N Shepherd Dr?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment scheduled through the online scheduler, but limited walk-in hours are available at select locations.
What are the business hours for this USPS location?
Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid IDs and a completed application form.
Are PO Boxes accessible outside of normal lobby hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with your local office for specific times.
How close is the North Shepherd Post Office to this USPS location?
The North Shepherd Post Office is nearby, making it convenient if you seek alternative USPS services or locations in the area.
Are there dining options near this USPS location?
Yes, you can visit nearby restaurants like La Jaliciense, Jack in the Box, or Soulful Sensation for Mexican, fast food, and southern cuisine before or after your postal visit.
Where can I find automotive services close to the USPS at 7511 N Shepherd Dr?
Nearby automotive service providers include HV Tire Services, Elite Rim & Tire, and Barrons Automotive Inc., all within a short distance for any vehicle needs.
What are some nearby financial services I can access around the post office?
Nearby financial service options include Western Union for money transfers, ACE Cash Express for loans and advising, and several ATMs like HEB ATM and Bank of America ATM.
Brand Certified Facts from United States Postal Service
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