United States Postal Service

2.2
402 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7050 Brookhollow West Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7050 Brookhollow West Dr, Houston, TX
77040, United States

Hours

Reviews

2.2
402 reviews
5 stars
91
4 stars
21
3 stars
12
2 stars
16
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others are reported as rude and unprofessional.

Long Wait Times

Many customers expressed frustration over long wait times and understaffing, often leading to delays in service.

Operational Issues

Customers frequently reported issues with the post office's hours, including early closures and inconsistent opening times.

Lost Mail

Numerous reviews mentioned problems with lost or delayed mail, contributing to customer dissatisfaction.
  • JS
    Jamal Smith
    4 days ago
    1.0
    The mail carriers be stealing packages I was suppose to get my pack on Dec 30 they say they attempted to deliver it but couldnt and would come the next business day it's been over a week so who got my package USPS ?????
  • AH
    Amber Hernandez
    6 days ago
    1.0
    I am so frustrated and aggravated with our postman. Multiple times I've had packages damage or come up missing I have cameras no one's taking my package it's Marked delivered to front door and recently I had a package being delivered Monday and it said delivered and it wasn't. He throws packages when he does deliver he puts packages in mailboxes that doesn't fit and I live in an apartment so the mailbox is very small. Apartments on pinemont dr. I want to know where my packages are.
  • BM
    Breanna Merrick
    Dec 17, 2025
    1.0
    EVERYONE IN HERE HAS A NASTY ATTITUDE!!! THEY CLOSED THE COUNTER DOWN AT 3PM IN THE MIDDLE OF THE WEEK DURING THE HOLIDAY!!!! IF YOU CAN GO SOMEWHERE ELSE FOR POSTAL SERVICE PLEASE DO!!!
  • CD
    César Davalillo
    Dec 8, 2025
    1.0
    Closing 5:53. Not accepting drop offs, not giving receipts. Needs to improve!
  • LN
    Leticia Navarro
    Nov 10, 2025
    1.0
    Please change your business hours in the google account and your front window saying you guys close at 6pm I got at 5:40 and is closed. Thank you

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.