Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7050 Brookhollow West Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
7050 Brookhollow West Dr, Houston, TX
77040, United States
Hours
Reviews
2.2
396 reviews
5 stars
90
4 stars
21
3 stars
12
2 stars
16
1 star
257
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.
Long Wait Times
Many customers experienced long wait times due to understaffing, with reports of only one employee handling a large number of customers.
Communication Issues
Customers expressed frustration over poor communication regarding service hours and package tracking, leading to wasted trips.
Lost Packages
Numerous reviews mention lost or delayed packages, with customers feeling unsupported in resolving these issues.
Staffing Problems
There are consistent complaints about the post office being short-staffed, leading to inefficient service and customer dissatisfaction.
- LNLeticia NavarroNov 10, 20251.0Please change your business hours in the google account and your front window saying you guys close at 6pm I got at 5:40 and is closed. Thank you
- MFMorgen FrostNov 3, 20255.0Had to go in for a in-person proofing for a COA form and stood in a line of about 15 people with 1 employee who helped out the customers. I was in and out in less than 10mins!! Joseph was incredible! I work in customer service myself so I know what it’s like, hats off to you Joseph!
- SLsackchxser LayOct 29, 20251.0everytime you call they put you on hold acting like they are gonna help. Someone name “Travis” he sounds like the same person everytime I call and if you don’t want to work don’t go to work.do better yall need to hire people who sounds motivated and actually want to do their job and help people.
- MAMujeeb AfridiOct 13, 20251.0Very disappointed — the post office was closed on Monday with no holiday and no announcement. Wasted a trip for nothing. Poor communication and unprofessional service.
- AUAtakan UsluOct 7, 20251.0My mail wasn't sent from Houston to a Houston address in 8 days. How is this possible?
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are offered at the United States Postal Service at 7050 Brookhollow West Dr?
This USPS location offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications and most can take your passport photo. Complete and print your passport application form before applying.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler. Limited walk-in hours are available at select locations.
What are the operating hours for the United States Postal Service at 7050 Brookhollow West Dr?
Open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sunday.
Can I get a PO Box at this postal location and how do I do it?
Yes, you can apply for a PO Box online or in person by bringing two valid IDs and a completed application. Visit https://www.usps.com/manage/po-boxes.htm to start online.
Are PO Boxes accessible after normal business hours at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Check with this Post Office for exact lobby hours.
What's the cost and process to get a passport photo at this location?
The passport photo fee is $15. You need to make an appointment through the online scheduler for photo services.
Is the United States Postal Service near any other USPS locations for convenience?
Yes, the US Post Office Fairbanks is nearby, offering additional postal services which could be useful if you need alternative locations for your shipping or passport needs.
Are there any nearby places where I can purchase office or furniture supplies close to the USPS location?
Nearby stores like Lindsey's Office Furniture and Landin’s Remodeling and Construction, LLC provide office furniture and building supplies, convenient if you need these items before or after visiting USPS.
What nearby services can help with home cleaning or maintenance around the USPS area?
PickApp Services and Gutter Maxx offer home cleaning and gutter services nearby, allowing you to schedule home care conveniently during your visit to USPS.