United States Postal Service

1.9
139 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9444 Cullen Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9444 Cullen Blvd, Houston, TX
77051, United States

Hours

Reviews

1.9
139 reviews
5 stars
24
4 stars
6
3 stars
5
2 stars
3
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling mistreated and ignored.

Delivery Issues

Frequent complaints about lost packages, incorrect deliveries, and delays in mail service were reported.

Cleanliness

Several customers noted unsanitary conditions in the post office, including dirty counters and floors.

Management Response

Customers expressed frustration over the lack of accountability and responsiveness from management regarding service issues.

Mixed Experiences

While many reviews were negative, a few customers reported positive experiences with friendly and efficient service.
  • DB
    DeLona Bacote
    3 days ago
    1.0
    Horrible reflection of the United States post office did not unlock doors until 10mins after opening time & was rude & unapologetic when bought to attention. Please Hire professional staff that are happy to show up to work & can comply with operating hours!
  • SJ
    soccer jersey
    Nov 18, 2025
    1.0
    Has to be one of the rudest usps office in whole Houston no one wants to help everyone is so rude for no reason if you don’t like the job just quit you cant even ask them a simple question that they look bother !!!
  • LW
    Lauren Walker
    Nov 8, 2025
    1.0
    I paid for a priority certified letter on Wednesday..the letter was supposed to delivered Friday. It's Saturday and the letter still sitting at the Processing Center in Missouri City, TX with no updates
  • NN
    Nala Noel
    Oct 28, 2025
    1.0
    Came to this post office this morning 10/28/2025 and the lady at the front was very rude. Took her 30 minutes to help one customer because she was taking her time walking. In the end the customer left without being helped because she was taking too long. She was just very RUDE. People like her should not work there if they are so unhappy. When I find out her name I will be calling to report her bad attitude.
  • LT
    Lakelsha Thomas
    Oct 21, 2025
    1.0
    A google review is great guys but we have to consistently report this location to the postmaster, station manager, consumer affairs, and USPS website/phone number. These employees do not care about a review but if their job is on the line they will. I have reported this location a number of times. I know its hard to get in touch with the postmaster, even harder to get an agent on the phone for the USPS number, and consumer affairs doesnt answer the phone either, but make an effort to report them. I know yall have to be as tired as I am about them opening up when they want, lying to customers, making up rules and following certain ones that they want but you have to report them if we want change to happen. The carriers do great, I say all the time that i haven't had any issues with the 4 carriers I have had, it is those workers inside and the managers not following policy and procedure and directing the store workers to do the same.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.