United States Postal Service

1.7
399 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9320 Emnora Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9320 Emnora Ln, Houston, TX
77080, United States

Hours

Reviews

1.7
399 reviews
5 stars
57
4 stars
16
3 stars
8
2 stars
6
1 star
312

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Package Issues

Frequent complaints about lost or undelivered packages, with some customers suspecting theft.

Wait Times

Customers experienced long wait times for service, with some reporting inefficient handling of requests.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall sentiment was largely negative.

Professionalism

Numerous reviews highlighted a lack of professionalism among staff, contributing to customer frustration.
  • JR
    Jonatan Rodriguez
    Nov 11, 2025
    1.0
    They charged me money for a passport application and when I needed a translator they also wanted to charge me. Other USPS offices have never charged me for a passport application. They are purposely short with you and incomplete with the information so that they don't have to attend to you. They're awful people and make you miserable. Never come here.
  • SS
    Summer
    Nov 6, 2025
    1.0
    Yall need to tell your mail driver who delivers to Ojeman to stop opening peoples packages to see whats inside. Not just mine but my beighbors also said he opens them to see whats inside to see if its worth to steal. I get its almost the holidays but I would appreicate if my kids stuff gets here without being stolen cause he wants to be weird
  • HP
    Hugo Patlan
    Oct 2, 2025
    1.0
    Unfortunately drivers stilling my packages , wen I call customer service they never give me any information, terrible experience
  • JP
    Jeromy Phillips
    Sep 26, 2025
    1.0
    Very unprofessional told me to come back before 5 to get passport come back at 345 and they don’t want to help sorry service but what can you expect from government workers
  • EA
    Emilio Farrés Alonso
    Sep 19, 2025
    5.0
    Stephenie fue increíble y amable

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.