United States Postal Service

1.7
310 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9898 Almeda Genoa Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9898 Almeda Genoa Rd, Houston, TX
77075, United States

Hours

Reviews

1.7
310 reviews
5 stars
46
4 stars
7
3 stars
4
2 stars
10
1 star
243

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of assistance and poor attitudes from employees.

Delivery Issues

Numerous complaints about lost packages, missed deliveries, and inconsistent tracking updates were noted, leading to frustration among customers.

Staff Performance

While some customers praised individual employees for their helpfulness, overall staff performance was criticized for being slow and unorganized.

Long Wait Times

Customers frequently mentioned long wait times both in line and for package pickups, often exacerbated by insufficient staffing.
  • EP
    Evelia Perez
    Dec 24, 2025
    5.0
    Great experience enjoyed and felt very grateful with the service
  • CL
    C Lewis
    Dec 12, 2025
    1.0
    This post office is terrible at package delivery. Packages never delivered when tracking says out for delivery. Lost packages. Constant problems getting a package delivered.
  • JJ
    JGasca713
    Dec 10, 2025
    1.0
    Terrible service with rude employees
  • CS
    Catasha Singleton
    Dec 5, 2025
    5.0
    I’ve always had a pleasant experience in this post office. There’s one gentleman in particular there who’s the most kindest soul and goes out of his way to be helpful.
  • MP
    Miguel Perez
    Nov 26, 2025
    1.0
    They don’t even deserve one star the most incompetent people there can be they get paid with our money and still the most arrogant no helping people I sent a package and because they didn’t type the right information on the shipping ticket it got returned and they charged me again for something I had already paid on top of that they gave me a shitty attitude

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.