United States Postal Service

3.0
229 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8000 Long Point Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8000 Long Point Rd, Houston, TX
77055, United States

Hours

Reviews

3.0
229 reviews
5 stars
91
4 stars
21
3 stars
7
2 stars
15
1 star
95

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some staff members, like Ebonee and Lynette, received praise for their helpfulness and positive attitudes, others were reported as rude and unprofessional, leading to mixed experiences.

Service Efficiency

Customers frequently noted long wait times and understaffing issues, particularly during busy hours, which contributed to frustration.

Cleanliness and Environment

The post office was described as clean and vibrant by some, but others reported it as filthy and poorly maintained.

Customer Service

There were significant complaints about the overall customer service quality, with many customers feeling disrespected or ignored by staff.

Operational Issues

Frequent operational problems were highlighted, including issues with mail delivery, package handling, and inconsistencies in service availability.
  • AF
    Angela Floyd
    Oct 22, 2025
    1.0
    Dysfunctional place much better a few years ago....I needed a money order to send to IRS she was quick to ring it up Went looking for the money order she could not find it..went away disappointed 😞☹️ it's been bad now the last 6 years They simply have to many issues and was not even prepared to open..she told me to wait while she finds it don't waste My time as I have lots of business to Conduct...shame on them again.. October 22 ..at 8: 45 am....they should be fired if not being able to perform their Job duties and requirements.....!!?? What the Heck?????
  • DM
    Dawn Myles
    Oct 18, 2025
    5.0
    I arrived 4 mins before closing and the clerk (Lynette) was very helpful and patient.
  • EL
    Emily Luong
    Oct 7, 2025
    5.0
    Totally recommend going here, clean space, fast service and Ebonee went above and beyond to help with all my needs. Although it was close to closing hours but she truly is an awesome staff!!!!
  • AN
    Andy Nguyen
    Oct 6, 2025
    5.0
    Ebonee was amazing, she helped me with my passport process and answered every question I had. It was my first time going through this process and she helped me every step of the way! Amazing energy and the place is vibrant with good customer service.
  • SC
    Sandy Chua
    Sep 30, 2025
    5.0
    This is my favorite USPS store. The staff is always efficient, kind and helpful! I always go in and out within 15 mins! My packages are always delivered promptly! Thank you, guys!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.