United States Postal Service

1.5
293 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8728 Beverlyhill St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8728 Beverlyhill St, Houston, TX
77063, United States

Hours

Reviews

1.5
293 reviews
5 stars
28
4 stars
7
3 stars
5
2 stars
10
1 star
243

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, leading to a frustrating experience for customers.

Package Handling

There are multiple complaints about lost or misdelivered packages, with some customers alleging theft of their items.

Language Barrier Issues

Several customers reported negative experiences related to language barriers, with staff displaying a lack of patience and understanding towards non-English speakers.

Facility Conditions

The post office is described as poorly maintained, with some customers noting a lack of self-service kiosks and overall disorganization.
  • HR
    Houston Reviewer
    Jan 2, 2026
    1.0
    Closed on Saturdays and they lock their doors so you can't check mail or drop off letters or packages.
  • DD
    Daccolab
    Dec 22, 2025
    1.0
    Bad service lost an extensive equipments called and came to the office never got response
  • DB
    Deborah Burdick
    Dec 9, 2025
    1.0
    Most of the time when you speak to post office staff, they refuse to understand what you need from them, so they give you answers to questions you haven't asked and do not answer the question do ask. Very frustrating!
  • JL
    janeth lopez
    Nov 12, 2025
    1.0
    Don’t even think if going this location. Stephanie the front desk lady is rude, specially with latin people. 0% patience, 0% helpful, 100% rude. I went there twice and never going back. It’s not just me, I have read other bad comments about her.
  • RB
    Rosmery Jimeno Bermúdez
    Sep 26, 2025
    1.0
    Pésimo servicio, acabo de ir para enviar un paquete y como no sé hablar inglés la señora muy enojada me explica que debo agarrar una caja aparte de ser mi primera vez aquí y no saber cuáles son los pasos a seguir cuando me alejo me dijo estúpida y claro está que la entendí, después dicen que no hay discriminación en éste país

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.