United States Postal Service

2.8
190 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8205 Braesmain Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8205 Braesmain Dr, Houston, TX
77025, United States

Hours

Reviews

2.8
190 reviews
5 stars
68
4 stars
19
3 stars
3
2 stars
10
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report excellent service while others describe rudeness and unprofessionalism.

Efficiency

Many customers experienced long wait times and understaffing, leading to frustration during busy periods.

Facility Condition

The post office is described as unkempt and outdated, contributing to a negative perception among some customers.

Service Availability

While some customers appreciate the variety of services offered, others report issues with specific services like passport applications and package tracking.
  • AB
    Anthony Bullock
    Dec 20, 2025
    1.0
    Today I was told “we couldn’t fit the bed frame into the mail box”
  • MM
    miyagi
    Dec 19, 2025
    1.0
    One employee; one hour every time
  • CE
    Charles Esquivel
    Nov 8, 2025
    5.0
    Don’t know why this place has such negative reviews, I think maybe people are just in a bad mood and dont wanna go there for personal reasons. I’ve been there many times and the employees are very nice and I’m in and out in less than 5 minutes usually.
  • EK
    Eli Keke
    Oct 24, 2025
    5.0
    They are awesome here! The nicest post office I have been to in Houston!
  • JS
    Jean Su
    Oct 14, 2025
    1.0
    Wow, the workers at this post office are terrible. They’re supposed to open at 7:30am. There was a line of people waiting even before 7:30am, and by 7:45am, doors are still not open. We hear people talking loudly inside. A couple of people rang the bell to alert them of customers waiting. The response: obnoxious cackling. I kid you not. They couldn’t give a single damn. We have a few high school kids working at our small retail store, and they behave in a more professional manner than these grown adults. What a shame! You hear ppl complain about customers behaving badly, but workers can be just as bad if not worse.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.