United States Postal Service

2.8
188 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8205 Braesmain Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8205 Braesmain Dr, Houston, TX
77025, United States

Hours

Reviews

2.8
188 reviews
5 stars
68
4 stars
19
3 stars
3
2 stars
10
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report excellent service while others describe rudeness and unprofessionalism.

Efficiency

Many customers experienced long wait times and understaffing, leading to frustration, especially during peak hours.

Facility Condition

The post office is described as unkempt and outdated, contributing to a negative perception among customers.

Passport Services

There are significant complaints regarding the passport application process, including cancellations and poor service.

Positive Experiences

Despite negative feedback, several customers praised specific employees for their helpfulness and efficiency.
  • CE
    Charles Esquivel
    Nov 8, 2025
    5.0
    Don’t know why this place has such negative reviews, I think maybe people are just in a bad mood and dont wanna go there for personal reasons. I’ve been there many times and the employees are very nice and I’m in and out in less than 5 minutes usually.
  • EK
    Eli Keke
    Oct 24, 2025
    5.0
    They are awesome here! The nicest post office I have been to in Houston!
  • CS
    Christopher Smith
    Oct 20, 2025
    5.0
    Great experience today here
  • JS
    Jean Su
    Oct 14, 2025
    1.0
    Wow, the workers at this post office are terrible. They’re supposed to open at 7:30am. There was a line of people waiting even before 7:30am, and by 7:45am, doors are still not open. We hear people talking loudly inside. A couple of people rang the bell to alert them of customers waiting. The response: obnoxious cackling. I kid you not. They couldn’t give a single damn. We have a few high school kids working at our small retail store, and they behave in a more professional manner than these grown adults. What a shame! You hear ppl complain about customers behaving badly, but workers can be just as bad if not worse.
  • AA
    Ashley
    Oct 2, 2025
    5.0
    Went for passport services, arrived early for my appointment and was still accommodated. Less than a 15 minute process if you have all the required documents completed as explained on the US Passport website. I think people tend to forget this is not solely a passport office they are just able to facilitate the process.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.