United States Postal Service

1.7
242 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3030 W Fuqua St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3030 W Fuqua St, Houston, TX
77045, United States

Hours

Reviews

1.7
242 reviews
5 stars
26
4 stars
12
3 stars
7
2 stars
10
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking urgency.

Delivery Issues

Many customers reported problems with package deliveries, including packages marked as delivered but not received, and misdelivered mail.

Long Wait Times

Customers frequently mentioned long wait times both for service at the counter and for package pickups.

Inconsistent Experiences

While many reviews were negative, a few customers reported positive experiences with specific staff members, indicating inconsistency in service quality.

Facility Conditions

Several reviews criticized the cleanliness and maintenance of the post office, describing it as unkempt and unsafe.
  • MR
    Madison Resnick
    3 days ago
    1.0
    I wish I could give less than one star. By any means necessary go to a different location. I live near this one and have been multiple times. Always EXTREMELY rude and then today the person working was not only rude, but had me spend $200 when it turns out I DIDNT NEED TO. They gave me the wrong information about mailing my save the dates and costed me so much wasted money. Everyone that works here acts as if you forced them. The very least any of them can do is treat you like a human and not be so incredibly rude.
  • AG
    Arlene Garcia
    Dec 29, 2025
    5.0
    I’ve never had a problem at this usps for the couple of years that I’ve gone to them. :)
  • MB
    Michael B.
    Dec 26, 2025
    2.0
    Waiting 2 months for a mailbox key. Came here 4 times already and they always say the same thing. “We’ve got 1 guy and hes backed up since September” as if that’s a valid excuse. And they don’t have my mail or packages. Edit: after over 2 months the key was delivered directly on a Saturday which was appreciated.
  • MA
    MARCELA ALVARADO
    Dec 12, 2025
    1.0
    The worst service. I’ve been waiting for more than a month and a half for my mailbox keys. All they know how to say is that they will write down my number and someone will call me. No one has called me with any updates. All my mail is lost.”
  • LM
    Le Ron MCcowan
    Dec 11, 2025
    1.0
    Missing registration sticker never mailed. Multiple packages says were delivered or picked up by customer...they weren't! Hold times horrible, customer service horrible! I wish the post office in pearland would take over 77047.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.