United States Postal Service

1.7
234 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3030 W Fuqua St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3030 W Fuqua St, Houston, TX
77045, United States

Hours

Reviews

1.7
234 reviews
5 stars
24
4 stars
12
3 stars
6
2 stars
9
1 star
183

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but not received, with ongoing issues of misdelivered mail.

Customer Service

Feedback highlighted poor customer service, including rude staff and long wait times, with many customers expressing frustration over unhelpful interactions.

Operational Inefficiency

Customers noted slow service, lack of staff during peak hours, and disorganization in handling mail and packages.

Facility Conditions

Several reviews mentioned the post office's poor maintenance and cleanliness, contributing to a negative customer experience.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • KS
    Keita Smith
    Nov 7, 2025
    1.0
    The wait times at this location is terrible. They don't care how long you have to wait . They take their time coming to the door for pickups.
  • KJ
    Kimberly Jones
    Nov 1, 2025
    1.0
    New to this area. Expected a package, one of three. Two were delivered to the box. The tracking for the other said it was "Delivered. Individual picked up at the post office". I went to the post office the next day to inquire. The clerk said, " they do that sometimes. You should get it in the next day or two". The next day or two came and went. No package!!!!! I see I'm not the only one this happened to. DO BETTER!!!!
  • SV
    Susana Langarica Velasquez
    Oct 22, 2025
    1.0
    Wish I could up load the video so everyone can see how the ppl that deliver our stuff does it… throwing at the door .
  • LS
    L S
    Oct 17, 2025
    1.0
    HORRIBLE HORRIBLE, Left me on hold for 40MINS!!!!!!!!!!!!! Called to get information about why my pkg was marked Delivered, Individuals picked up at Post Office. NEVER GOT IT... Just because you couldn't manage your time and your route and deliver your packages, shouldn't affect others don't make a false scans just so your ratings Stay High system wise for marked deliveries...liesss
  • TW
    Tyler “TJ” Winberg
    Oct 14, 2025
    1.0
    Went to have my address changed, normally do it online but kept getting needs in person verification, went to update my address and they said everything will be getting sent to my new address except that never happened all my mail is till going to my old place and this was over 3 months ago I don’t get much mail so I never realized till I was supposed to receive a package through usps and it said it was deliver looked back at the addresses and realized it went to the wrong address and they still refuse to update my address after this.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.