United States Postal Service

2.8
287 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2909 Rogerdale Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2909 Rogerdale Rd, Houston, TX
77042, United States

Hours

Reviews

2.8
287 reviews
5 stars
95
4 stars
29
3 stars
10
2 stars
19
1 star
134

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpful employees while others report rudeness and unprofessional behavior.

Service Efficiency

Customers noted long wait times and inefficiencies, particularly during busy hours, although some reported improvements in service speed.

Cleanliness and Maintenance

Concerns were raised about the cleanliness of self-service kiosks and the overall maintenance of the facility.

Package Handling Issues

Multiple reviews highlighted problems with lost or mishandled packages, leading to customer frustration.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences, particularly with specific staff members who provided excellent service.
  • SA
    Sally Asad
    Nov 7, 2025
    1.0
    I been at this place Monday November 07 02:13 pm had the worst experience ever from the women who served me, it was my first time sending a package, she has been disrespectful and rude each time I asked any questions!! Never be back
  • OY
    Olive Yew
    Nov 3, 2025
    1.0
    They want us to use the self-service kiosk, but they never clean or wipe it down. I’ve seen the same stain on it for months—and I come here every day! Not to mention, the package drop box is always full. So now I have to stand in line just to hand my package to a worker? Meaning I’m waiting in line twice—for what? And if you’re the last person to drop off packages when the box is full, your packages end up getting crushed because people keep forcing the drop box open and closed.
  • ES
    Esteban Suarez
    Oct 21, 2025
    5.0
    Quick and easy. Very kind staff.
  • NB
    Nunia Busines
    Oct 13, 2025
    1.0
    Closed when listed as open
  • DU
    DELIVERY COMPANY USPS.c
    Oct 3, 2025
    1.0
    Delivery truck, track.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.