United States Postal Service

1.7
144 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4020 Broadway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4020 Broadway St, Houston, TX
77087, United States

Hours

Reviews

1.7
144 reviews
5 stars
18
4 stars
7
3 stars
3
2 stars
8
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with specific complaints about an older female employee who consistently displayed a negative attitude.

Operational Hours

Many customers reported that the post office frequently opens late or closes early, often without any notice, leading to frustration among patrons.

Facility Condition

The location is described as dirty and poorly maintained, with complaints about the overall environment and lack of cleanliness.

Service Availability

Customers expressed dissatisfaction with the lack of available services, such as missing forms and the inability to process certain mail types, contributing to a perception of incompetence.
  • KR
    Katherine Rosas
    4 days ago
    1.0
    How orble is those ways how she offends does not help she does nothing more q with those she wants I feel offended
  • KM
    Karen Martinez
    5 days ago
    1.0
    It’s 9:25am and ppl are making line inside because the other doors are still closed… they took off the big chain from the front ones at 9:20am. The site says opens at 9am
  • AS
    Araceli Salais
    Jan 5, 2026
    1.0
    All time this estore is clouse .. ?? And you service is de 9am - 5 pm Today is clouse and 1 pm ???
  • CC
    CAMI
    Jan 5, 2026
    1.0
    Visited at 1:07pm on a Monday, doors were locked. Clerk was helping a customer inside, said they were closed. Hours were not posted, Google says 9-5
  • KM
    Karla Messner
    Nov 14, 2025
    1.0
    There is an older black lady that is always there and she always seem annoyed and she always says she has no stamps and she can’t do this or that when I went to another it was extremely easy and they figure out what need it to be done with no problem or attitude. This lady here should no longer be working if she does not know her job or likes her job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.