United States Postal Service

1.6
204 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3836 S Gessner Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3836 S Gessner Rd, Houston, TX
77063, United States

Hours

Reviews

1.6
204 reviews
5 stars
24
4 stars
5
3 stars
2
2 stars
4
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over their treatment.

Staff Attitude

Many customers reported that employees displayed a negative attitude, often being dismissive or disrespectful.

Service Efficiency

Customers frequently mentioned long wait times and slow service, contributing to a poor overall experience.

Package Handling

Several reviews indicated issues with package handling, including lost packages and refusal to provide receipts.
  • RL
    Reynaldo Lopez
    4 days ago
    5.0
    Espacio de estacionamiento y atención rápida.
  • VV
    Vinny
    Dec 16, 2025
    1.0
    Very unfriendly. I brought mail that was incorrectly mailed to me and they told me to bring it to another post office.
  • OO
    Onyemachi Omeni
    Nov 11, 2025
    5.0
    Very good
  • EC
    elizbeth castaneda
    Oct 27, 2025
    1.0
    Had appointment at 1:15 arrived at 1:10pm was told the lady is off to lunch for an hour .......
  • HQ
    Hao Qi
    Oct 6, 2025
    5.0
    Been at this location twice in the last month and it's a good experience both times. The staff are friendly and they both were happy to answer my mail related questions.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.