United States Postal Service

1.8
418 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6500 De Moss Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6500 De Moss Dr, Houston, TX
77074, United States

Hours

Reviews

1.8
418 reviews
5 stars
70
4 stars
14
3 stars
7
2 stars
14
1 star
313

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over long wait times and lack of assistance.

Delivery Issues

Customers frequently reported lost or misdelivered packages, with claims of theft by delivery personnel and poor handling of mail.

Operational Problems

The post office has been criticized for inconsistent opening hours, failure to answer phone calls, and delays in service.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members who provided helpful service.
  • AM
    Aaron Moore
    Dec 16, 2025
    1.0
    The subs they use on routes are beyond useless. They show up at 5:45 and just hand the mail off at the counter and jet right out of there of there without even checking for outgoing mail. We all know why they don't work at an actual business.
  • AA
    Anon
    Dec 9, 2025
    1.0
    WHERE'S MY MAIL? WHAT'S GOING ON???
  • FS
    F S
    Dec 2, 2025
    1.0
    Terrible place and terrible service. This place is infested with thief drivers and incompetent clerks. They said they delivered my package and left it in front of my door. But it's not there. Although another package delivered by Amazon earlier that day was still there when I got home. And when I went to their office to ask about the package, I wait in front of their service window for 30-40 minutes and no one answering the bell. When I finally reached someone, she said the package might be stolen. Of course, people only steals this package and left the Amazon package there. I'm almost 100% sure the delivery driver stole the package. Because when I went to the office, another guy who lost his package told me his camera shows the delivery driver opened his package and took whatever inside. What a shame! These guys should be sent to jail!
  • UA
    Usman Afghan
    Nov 26, 2025
    1.0
    Terrible experience, this black lady sent me to the back of the line 4 times, I beg you if you can find another one even if it’s more than and hour away, go there because in this one you will need to wait at least 2 hours and so
  • SB
    Sam Bara
    Nov 26, 2025
    1.0
    I hope someone in charge can take a look at this post office and check their service, so bad so bad so bad and I think they just don’t care!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.