United States Postal Service

1.8
411 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6500 De Moss Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6500 De Moss Dr, Houston, TX
77074, United States

Hours

Reviews

1.8
411 reviews
5 stars
68
4 stars
14
3 stars
7
2 stars
14
1 star
308

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor attitudes and lack of professionalism.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and delays in mail service were noted.

Long Wait Times

Customers frequently experienced long lines and delays, often with only one employee available to assist.

Inconsistent Service

While some reviews praised individual employees for their helpfulness, the overall service quality was described as poor and inconsistent.

Poor Communication

Customers expressed frustration over the inability to reach the office by phone and lack of updates on package statuses.
  • JV
    Jill VIP
    Nov 11, 2025
    1.0
    It never Open
  • EL
    Emily Lopez
    Nov 8, 2025
    1.0
    The people that work there are rude and aggressive I js know one day they finna catch them fades 😂😂😂
  • SA
    Sweet Blood Apparel
    Nov 8, 2025
    1.0
    This worker needs to be fired. He refused to scan orders because he was in a bad mood on a Saturday. I would definitely like to speak to a supervisor about the way he conducts business while he's on the clock. No one should ever have to experience coming to him when we are paying to ship items. Very, very rude and unprofessional.
  • GB
    Gloria M. Banegas
    Nov 5, 2025
    3.0
    No me ha llegado nada al correo postal
  • DJ
    David Josman
    Nov 3, 2025
    5.0
    Tengo tiempo aquí, y el servicio y la ayuda ppr parte de leticia es buena y servicial , Mary tiene una muy buen atención y servicial

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.