Brand Certified
United States Postal Service
1.9(326 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
634 W Cavalcade St, Houston, TX
77009, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 634 W Cavalcade St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
326 reviews
5 stars
53
4 stars
12
3 stars
14
2 stars
15
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing frustration over poor treatment and lack of assistance.
Passport Services
Many customers reported canceled passport appointments and poor communication regarding service availability, leading to significant inconvenience.
Staffing Issues
Frequent mentions of understaffing and employees being unavailable during posted hours contributed to long wait times and dissatisfaction.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards negative experiences.
- KJKaren Jaimes6 days ago1.0The most useless people work in this establishment. You’re telling me I had a passport appointment and once I got there the lady told me “oh all passport appointments are canceled today but there was no one here to have let yall know”. So damn useless and despicable especially the lady at the front desk just horrible service. They should shut this down.
- JPJessica PowersFeb 12, 20261.0Today I went in to drop off a package. No service would have been needed, just a drop off. The door into the lobby was unlocked but the glass door for services was locked at 12:30pm. There were people in the back and there was a lady that would come to the counter to do something but wouldn’t look up or acknowledge anyone outside in the lobby. They didn’t even have the courtesy to post a sign saying they were taking a lunch or going to be closed until 5pm. They should have been open and were just hanging out in the back. I live near this post office and only use it out of necessity. It’s terrible almost every time. People were knocking on the door and ringing the bell attached to the other door. No answer, no acknowledgement, no service. I left work to drop off this package. There was a sign posted on the door reminding me to be prepared and know their holidays, but I guess it doesn’t matter. They take a “holiday” whenever they feel like it. What a disaster this place is for the most part. Every once in a while, someone in there has a good day but not often.
- EWEmilie WelkerFeb 7, 20264.0USPS, much like the DMV, is never an exciting place to be, but the clerks have always been knowledgeable and helpful. This location always seems to be running on low staff, and I got caught up in the Friday before close rush to get a money order made, and Gwen - the only available clerk, stayed late, ensuring everyone was taken care of. I know this is a thankless job that’s often met with projected frustration, but the staff has always been great at helping get me what I need (and not overspend unnecessarily). Appreciate our government workers! They are doing their best 🫶🫶
- FYFeyza YFeb 2, 20261.0Horrible customer experience. The cashier lady was throwing the packages to the cart with a thud. Super weird vibe. Talking super fast and super angry. The poor supervisor lady was trying to be nice.
- MAMelanie ArbizuJan 29, 20265.0Today I had my passport appointment and Nikkita helped me. She's very sweet and helped me a lot with the whole process. I was worried because of the bad reviews, but I had the best experience today, so I give this place all the stars in the world.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 634 W Cavalcade St?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment using the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this USPS branch?
This Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I rent a PO Box online for this location?
Yes, you can search and reserve available PO Boxes online and complete your setup in person at the Post Office.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary; check with this location for specifics.
Are there nearby dining options close to the USPS at 634 W Cavalcade St?
Yes, nearby you can find La Chingada Tacos & Tequila for Mexican cuisine, unos p'nches tacos offering tacos, Mèo Bar serving Asian food and drinks, and Bellissimo for Italian dining.
What nearby places can help me with vehicle needs around the Post Office?
AutoZone provides automotive parts and repair services nearby, and Chevron Station Houston offers fuel and automotive services, making it convenient to attend to vehicle needs before or after visiting the Post Office.
Are there any notable landmarks or accommodations near the USPS location?
Nearby landmarks include Lincoln Heights and Cavalcade Heights 735 LLC. For accommodations, 735 W Cavalcade Apartments and Residence at the Heights are nearby options.
What nearby services might assist with wellness and community activities near the Post Office?
Core & Soul Studio offers pilates, yoga, and gym services, Petra Thai Massage and Spa provides massage therapies, and HIVE Houston is a community service and art gallery venue near the Post Office.
Brand Certified Facts from United States Postal Service
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