Brand Certified
United States Postal Service
1.9(286 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
550 Maxey Rd, Houston, TX
77013, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 550 Maxey Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
286 reviews
5 stars
49
4 stars
13
3 stars
8
2 stars
8
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to a frustrating experience.
Long Wait Times
Numerous reviews highlighted excessively long wait times due to understaffing, with only one employee available during busy periods.
Mail Issues
Customers frequently experienced problems with mail delivery, including lost packages and incorrect deliveries.
Inconsistent Service Quality
While some customers praised individual staff members for their helpfulness, many others reported overall poor service and lack of professionalism.
Facility Conditions
The post office was described as dirty and unorganized, contributing to a negative customer experience.
- ACAlma CardenasFeb 21, 20261.0customer service is horrible Specially the old lady’s Very bad attitude
- KPKimyata PowellFeb 18, 20261.0If I could leave zero stars I would. I have had packages marked as delivered on 3 occasions that were put in someone else's mailbox or the parcel locker key placed in a mailbox that was not mine. Which means my packages were never received. Going online and filing missing mail does nothing because all they say is it is marked as delivered and the matter goes nowhere. Gifts I've purchased just gone. And when you file a claim for insured mail they deny it because it was marked as delivered even though it was never delivered to the correct mailbox.
- SSStevanFeb 9, 20261.0Terrible, it seems they dont trust there own customers every time I go use the automated kiosk its has a sighn that says out of order but when there open it is working sopost to be 24hours kiosk
- CGcavecia greenJan 26, 20261.0Please pick another location. Camera for passport didn’t work so we were sent next door to get our photos. Worker denied one of the photos we took and sent us back next door. Within that time she went on a “15” min break. We then came back to this location 10 mins later and had to wait 45 mins for the worker to return from her “15” min break.
- RJRosa JaureguiJan 23, 20261.0TERRIBLE MAIL DELIVERY!! I received 3 letters on Tuesday, January 20th (2 were from a bank). I immediately put them all back out so the mail carrier could pick them up the next day, Wednesday 21st, but it wasn't picked up on the 21st or the 22nd. So at 2:45pm Friday the 23rd I got in my car and personally took all the letters to the Granville post office on Maxey Rd. By then I was really upset because if I'm receiving other people's mail, that means my mail may be delivered to someone else who may not be honorable, open my mail, and steal my identity. This is totally unacceptable and the level of incompetence and indifference must be reported to the Postmaster General. We have seen stamp prices continue to rise while the service has gone from BAD to WORST!! Shameful!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service branch located?
The United States Postal Service branch is located at 550 Maxey Rd, Houston, TX 77013.
What are the operating hours of the USPS at 550 Maxey Rd?
The USPS at 550 Maxey Rd is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Can I submit a first-time passport application at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State.
Is an appointment required for passport services?
Most passport services require scheduling an appointment through the online scheduler, although limited walk-in hours may be available at select locations.
Does this USPS location provide passport photo services?
Passport photo services are offered by appointment only using the online scheduler.
What is the fee for a passport photo at this location?
The current fee for a passport photo at USPS is $15.
How can I rent a PO Box at this USPS branch?
You can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary. Check with this local Post Office for specific lobby hours.
What nearby food options are available around the USPS at 550 Maxey Rd?
Nearby eateries include McDonald's for fast food, TropiPizza And Cuban Bakery for dining, and Maxey Nutrition for health food options, all within close proximity to the Post Office.
Is there public transportation access near the USPS branch?
Yes, METRO Maxey Park & Ride, a park and bus station, is nearby, providing convenient public transit options for customers visiting the Post Office.
What other useful services and stores are located close to the USPS on Maxey Rd?
Customers can find a Walgreens pharmacy, Western Union money transfer services, and a Shell gas station nearby, useful for errands before or after visiting the Post Office.
Brand Certified Facts from United States Postal Service
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