United States Postal Service

2.3
112 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5210 Griggs Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5210 Griggs Rd, Houston, TX
77021, United States

Hours

Reviews

2.3
112 reviews
5 stars
32
4 stars
2
3 stars
3
2 stars
5
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with some employees being helpful and friendly, creating a mixed experience.

Delivery Issues

Numerous complaints about lost mail, packages delivered to wrong addresses, and failure to deliver packages altogether.

Efficiency

Some customers noted that clerks handled crowds efficiently, while others experienced long wait times and poor service.

Mixed Experiences

While some customers had positive interactions, many others expressed frustration with the overall service quality.
  • CC
    Casey Miller (Coco)
    6 days ago
    1.0
    There is something seriously going on at this location I went in and did a change of address last year in August...it is now January of the new year and still no mail I've contacted everyone I was supposed to regarding missing mail and nothing has been done my credit cards have come up missing at the location you never receive them and to see other people have a are going through the same thing we need The FBI to come out and investigate what is going on at this post office I'm in the process of trying to start this action and I hoping others join in with me!
  • MM
    Monica Noor Morales
    Dec 6, 2025
    1.0
    Today is Saturday, 12/6. I was expecting a package today that I ordered on my Amazon Business Prime account, but the driver at Foster Place did not attempt to contact me about issues at the gate. I have been waiting all day for this order and urgently need it for an event we have tomorrow. I called the UPS customer service line and asked if the driver could come back. I instead received an anonymous call from Foster Place stating that they do not make any attempts to call the customer and that I could pick up the package on Monday at their office. You are a third-party delivery courier. I did not place an order for pickup at your place. Terrible, terrible service! I receive packages almost every other day, including today. If anyone has ever encountered issues at the gate, they are at least courteous to make a real effort to deliver the items by trying to communicate with me. You marked my Amazon account as having attempted delivery. You did not attempt, and I did not appreciate the message that was left after the fact.
  • AA
    A Alexander
    Dec 3, 2025
    1.0
    The customer service needs to be addressed here. The African American woman is very rude, unprofessional and her customer service to women especially is distasteful. I wish I did not have to ever go into this location, but my mail comes out of this office. Not only that why I am ringing a bell to get service when their job is to be at the counter. I literally had to ring the bell and still was told to wait had another customer not told me about a bell I would have still be waiting there. I ask question and her need to not answer or say she do not know is insane to me. It makes me boil with rage every time I have to deal with her at the desk. Something needs to be done.
  • SW
    Sonya Washington
    Oct 2, 2025
    5.0
    Clerks were patient and handled the crowd efficiently
  • LK
    Lisa Kleinman
    Sep 12, 2025
    1.0
    Rude ! For No reason !

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.