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Brand Certified

United States Postal Service

2.2
(139 reviews)

Business Details

5340 Weslayan St, Houston, TX
77005, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5340 Weslayan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5340 Weslayan St, Houston, TX
77005, United States

Hours

Reviews

2.2
139 reviews
5 stars
34
4 stars
8
3 stars
3
2 stars
4
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised individual employees for their kindness and assistance.

Operational Issues

Numerous reviews mention problems with the post office's hours, including early closures and staff not being present during posted hours, leading to frustration among customers.

Facility Condition

Several customers noted that the post office is old and in need of renovation, contributing to a negative overall impression.

Efficiency

While some customers experienced quick service, many others reported long wait times and inefficiencies, particularly during busy periods.
  • TG
    T Gibson
    Feb 21, 2026
    4.0
    Visited this location today and the service was great! Normon was friendly, super helpful and polite. It was quite busy and she attended to customers with care. (Not sure why this location has such low reviews. Definitely not my experience and the only reason I held back one star is not due to service, but the interior could use a refresh). I will use this location in the future.
  • HS
    Heidi Suprun
    Jan 23, 2026
    5.0
    Amazing service! Ms. Calvert was incredibly helpful! She and her colleague were so kind to me and everyone who walked into that post office! I came in with a very large amount of packages that needed postage. Another post office refused service because they claimed they didn't have enough staff. This post office had two on duty and they went out of their way to make sure I received help.
  • PR
    Patricia Reiff
    Dec 22, 2025
    5.0
    Nice folks, good people. But posted hours say opening 8 but 8:20 now and still closed. Maybe hours are changed to 8:30?
  • KA
    K A A
    Nov 29, 2025
    1.0
    No need to be rude just for shipping a box that was already ready with a label. I needed a receipt otherwise I wouldnt have stopped at your register anyway. Worst. Do better
  • JD
    Jaden Dhaser
    Nov 19, 2025
    1.0
    I know this is a government subsidized place but this may be the most consistently abysmal customer service I’ve ever experienced anywhere.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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