United States Postal Service

2.2
137 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5340 Weslayan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5340 Weslayan St, Houston, TX
77005, United States

Hours

Reviews

2.2
137 reviews
5 stars
33
4 stars
7
3 stars
3
2 stars
4
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with many customers reporting rude and unhelpful staff.

Inconsistent Hours

Customers frequently noted that the post office does not adhere to its posted hours, often closing early or being unstaffed during open hours.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific staff members who provided helpful and friendly service.

Long Wait Times

Several reviews mentioned long wait times and inefficiencies, particularly during busy periods.

Facility Issues

Customers expressed frustration with the condition of the facility, including malfunctioning self-service machines and inadequate service options.
  • PR
    Patricia Reiff
    Dec 22, 2025
    5.0
    Nice folks, good people. But posted hours say opening 8 but 8:20 now and still closed. Maybe hours are changed to 8:30?
  • KA
    K A A
    Nov 29, 2025
    1.0
    No need to be rude just for shipping a box that was already ready with a label. I needed a receipt otherwise I wouldnt have stopped at your register anyway. Worst. Do better
  • JD
    Jaden Dhaser
    Nov 19, 2025
    1.0
    I know this is a government subsidized place but this may be the most consistently abysmal customer service I’ve ever experienced anywhere.
  • CP
    Christine Pham
    Oct 21, 2025
    5.0
    I had a good experience here, and the worker who helped me was friendly.
  • GM
    gab masterson
    Oct 14, 2025
    5.0
    I wish I had gotten the woman’s name who was working today (Tuesday 10/14/25) because she was amazing. This was the first time in my life I had a positive experience at a USPS. The place was very busy and the line was very long so I assumed it was going to be a rough visit. But the woman working the counter was phenomenal (mind you she was working all by herself too). She treated every guest with the utmost respect and kindness and kept the line moving very professionally. Going to the post office usually puts a damper on my day, but this woman actually had me leaving with a big smile!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.