The UPS Store

3.6
184 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2626 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Continental Square Shopping Center At Antoine And Katy Freeway.

Details

  • DeliveryNot available

Location

The UPS Store
7941 Katy Frwy, Houston, TX
77024, United States

Hours

Reviews

3.6
184 reviews
5 stars
114
4 stars
5
3 stars
1
2 stars
8
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many highlighting specific employees for their exceptional service.

Service Consistency

While many reviews noted consistent excellent service over the years, some customers reported recent declines in service quality, particularly with new staff.

Pricing Issues

Several customers expressed dissatisfaction with pricing practices, particularly regarding charges for printing and packaging services, which they felt were excessive compared to other locations.

Store Cleanliness

The store was frequently described as clean and organized, contributing positively to the customer experience.

Mixed Experiences

Despite many positive reviews, there were notable complaints about rude staff and poor customer service experiences, indicating inconsistency in service quality.
  • RI
    Randy Irexican
    Nov 12, 2025
    5.0
    Fast, friendly, reliable service.
  • PS
    Parin Shah
    Oct 11, 2025
    1.0
    I came exactly at 3pm on Saturday, door was locked, and they wouldn’t take me in. I pleaded and pleaded so nicely through the glass window and they only shook their heads. They are closed tomorrow too.
  • VF
    Victoria Fajardo
    Oct 11, 2025
    1.0
    I showed at 3:00 on the dot and I was two big boxes and beg them to open and they look at me and COMPLETELY ignore me
  • AA
    Alex Atuesta
    Sep 26, 2025
    5.0
    Friendly, clean and efficient.
  • TW
    Tammy Welch
    Sep 5, 2025
    5.0
    Excellent Customer Service. Ali still here. Yay. Alexis awesome! She helped me with 2 projects. This location has always had 10/10 customer service. Mr Vinal is polite and professional. Thank you Ups for everything you do!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2626 in Houston offer?

The UPS Store #2626 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.