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The UPS Store #2626 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Continental Square Shopping Center At Antoine And Katy Freeway.
Overall, customer service is praised for being friendly and helpful, with many customers highlighting specific staff members for their exceptional assistance.
Inconsistency
There are mixed reviews regarding service quality, with some customers reporting rude behavior and unprofessional attitudes from certain staff members.
Pricing Issues
Several customers expressed dissatisfaction with pricing practices, particularly regarding charges for printing and handling Amazon returns.
Store Management
Feedback indicates a significant change in management has led to improvements in service, although some customers still report negative experiences.
Efficiency
Many reviews commend the store for its quick service and efficient handling of packages, even during busy times.
SM
Serena Malhotra
Feb 21, 2026
5.0
Exceptional service and excellent customer service.
JT
Jaleezy Torre
Jan 9, 2026
5.0
Excellent service. Debra went above and beyond to help me out with everything I needed. 10/10 service.
AL
Allen Li
Jan 2, 2026
1.0
No service, staff has attitude
AT
A Train
Dec 21, 2025
5.0
Really love this UPS store. Always on time. Plenty of customer service help.