The UPS Store

3.6
146 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0443 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lakewood Forest Shopping Center At Louetta And 249.

Details

  • DeliveryNot available

Location

The UPS Store
21175 Tomball Pkwy, Houston, TX
77070, United States

Hours

Reviews

3.6
146 reviews
5 stars
88
4 stars
8
3 stars
1
2 stars
3
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick service and efficiency of the staff, often noting that they are in and out quickly even during busy times.

Pricing Issues

Several reviews mention concerns about overcharging for shipping and printing services, with customers feeling misled about costs compared to online rates.

Package Handling

There are complaints about poor handling of packages, with reports of damaged items and inadequate care during the shipping process.

Store Management

Criticism is directed towards the management, particularly regarding customer service practices and employee training.
  • PM
    Project Manager
    Nov 15, 2025
    5.0
    I have been using the store for over 10 years and the staff has always been welcoming and helpful. It is a very busy store and there are times when the line is out the door, but they get to you just as soon as they possibly can. Friendly staff!
  • DP
    D P
    Nov 10, 2025
    1.0
    They lost my package and REFUSED to look for it. Since the status shows as "waiting for package" I cannot even file a claim to get my money back. Do not go here, completely unreliable and horrible customer service. I am out more than $150 dollars thanks to them.
  • JE
    Jesus Estrada
    Oct 31, 2025
    1.0
    Pure disrespect from the gentleman at this location, came to do a Amazon return and told me I had to box this “ shoe box “ when he simply only had to do was tape the lid, started getting very disrespectful in front of the other customers and threw the shoe box across the floor. Probably upset because he is 50 years old working at UPS store and acts like a child
  • PL
    P L
    Oct 31, 2025
    1.0
    Very rude and unhelpful the guys were talking about quitting do to work load Please take my advice go everywhere else
  • MM
    Melissa Melton
    Oct 21, 2025
    2.0
    I feel like I was charged a pack service deceptively. All I needed was to pay for a box. The cashier told me the box was 9.00 and some change. I paid for the box and asked if I needed to pack it up and she told me “no”. I took my receipt and left. I never even looked at it until I got home and realized that I was charged for a fee that I believe is optional.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #0443 in Houston offer?

The UPS Store #0443 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.

Where is The UPS Store #0443 located?

It is located at 21175 Tomball Pkwy, Houston, TX 77070, USA, in the Lakewood Forest Shopping Center at Louetta and 249.