The UPS Store

3.4
224 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1806 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Champion Forest Drive And Fm 1960 Road West.

Details

  • DeliveryNot available

Location

The UPS Store
5315 B FM 1960 W, Houston, TX
77069, United States

Hours

Reviews

3.4
224 reviews
5 stars
122
4 stars
9
3 stars
5
2 stars
9
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness and helpfulness, particularly highlighting employees like Nakita, Jonathan, and Mia for their exceptional service.

Efficiency

While some reviews noted long wait times, many customers appreciated the quick service during busy periods, with staff working diligently to assist multiple customers.

Mixed Experiences

There were several complaints about rude or unprofessional behavior from certain employees, leading to a negative experience for some customers.

Pricing Issues

Customers expressed frustration over inconsistent pricing and additional charges for services like tape, which contributed to dissatisfaction.

Store Environment

The store was generally described as clean and well-organized, although some customers noted issues with long lines and slow service during peak times.
  • WC
    William Crowe
    Nov 17, 2025
    1.0
    Slow. So incredibly slow. One woman working the counter, 14 people in line, and she's doing her best. Can't blame her, this is on management. Y'all need more people at the front.
  • AB
    Andrew Bullock
    Nov 10, 2025
    5.0
    When I arrived the line was out of the building. One of the workers named Nakita was leaving at that time, directing patrons and as she was passing me she noticed I had some documents. She asked if I was getting something notarized. I said yes and she informed me that she was the notary and was leaving for the day. As I was about to leave she told me to hold on she was going to ask her manager if she could stay late to get it done for me. Nikita went above and beyond to help me and other when she didn't need to. Much appreciation to her for doing that.
  • DH
    dainene harris
    Oct 9, 2025
    5.0
    Nakita thank you for bringing me my phone and servicing me very well all of y'all is the best y'all all great workers Stacy and Marilyn, Mia, Zion, Jonathan and God bless each and everyone of you you're all great 💯👍👍🫶🫶🫶
  • GP
    Gracine Purvis
    Oct 8, 2025
    5.0
    I could feel Nakita’s warmth and welcoming presence as soon as I walked in the store. She was very kind, not only to me and the other customers, but to the other associates as well. She was very helpful and I will gladly return to this location versus other ones in the future!
  • RJ
    Ricardo Jovel
    Sep 30, 2025
    1.0
    September 30 10:28 a.m. Trying to return a small item and just because a need to tape both small package to make 1 she (the lady at front desk) make me lost time and remember time is money. They don’t help for anything.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #1806 in Houston offer?

The UPS Store #1806 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.

What are the opening hours for The UPS Store #1806?

The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and is closed on Sundays.