The UPS Store

Reviews

• SR

  Stella Ruiz

  Feb 24, 2026
  5.0
  Buenas noches tengo mi pasaporte perdido lo embiaron del consulado desde el 29 de enero y es la hora en que no aparece que está perdido y el consulado d e Houston me Dise que me comunique con ustedes lo e buscado por todos lo ups y me dirijo a ustedes aver quien me da razón
• CW

  Clark Wilson

  Feb 19, 2026
  5.0
  Staff is always pleasant, professional and efficient.
• GG

  Gullala

  Feb 11, 2026
  5.0
  Very kind and compassionate people. I came in to print flyers for my pregnant lost stray cat, and the gentleman was incredibly helpful. He printed several copies for me and didn’t even charge me. It wasn’t about the money — it was about empathy. I will never forget this kindness. Thank you so much.
• MA

  Mo Abd

  Dec 31, 2025
  1.0
  This location has a consistent issue with staff attitude, and it’s not limited to just one employee. I’ve visited multiple times and interacted with different staff members, and the same behavior repeats. I started using this UPS store a few months ago after moving to the area. I’ve been to many other UPS locations before, and I don’t think I’ve ever experienced customer service like this. When you walk in, there’s no greeting—no “hello,” no smile, no acknowledgment at all. When returning packages, the attitude gets worse. If you have more than one or two items, they make you feel as if you’re doing something wrong. The tone and body language are uncomfortable, and it genuinely makes you not want to come back. At other UPS locations, staff are polite, welcoming, and thankful for your business. They greet you, help you without judgment, and say goodbye. That basic level of professionalism is completely missing here. This is disappointing and not what I expect from a UPS store.
• CG

  Claudia Gonzáles

  Dec 30, 2025
  1.0
  Mi experiencia no fue agradable , lleve un celular nuevo y cargador nuevo iPhone 17 se lo entregue a una de las mujeres que ahí trabaja , lo envie de aquí Houston a California era un regalo especial para mí nieto y nunca llegó , el conductor dice que lo dejo pero fue mentira no llego nada y desde el 8 de noviembre que fui a esta tienda hasta hoy 30 de diciembre no me han respondido por este envío , que triste fue esto evento que viví porque fueron 1000 mil dólares invertidos ahí , espero en Dios aque me respondan por mi envio

Frequently Asked Questions About The UPS Store