The UPS Store

4.0
210 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5087 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 6 & I-10 In The Plazas @ Park 10 Shopping Center.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1029 State Hwy 6 N, Houston, TX
77079, United States

Hours

Reviews

4.0
210 reviews
5 stars
147
4 stars
10
3 stars
0
2 stars
2
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some staff praised for their friendliness and efficiency, while others are criticized for rudeness and unprofessional behavior.

Staff Competence

Several reviews highlight the competence of specific employees like Karla and Marquita, while others mention instances of poor service and lack of knowledge among staff.

Store Hours

Customers frequently express frustration over inconsistent store hours and early closures, leading to inconvenience.

Overall Experience

While some customers have had positive experiences and appreciate the service, many others report negative interactions that detract from their overall satisfaction.
  • CY
    Caleb Yu
    Nov 13, 2025
    1.0
    I came in stressed about my missing package containing time-sensitive documents. When I asked the employee questions about next steps and potential refunds, she became defensive and dismissed my concerns, saying I "clearly didn't understand" her. She then called her manager and I overheard her falsely claim I had "berated" her - I had simply asked legitimate questions about my missing package. When I called out this lie, she went silent then repeated "there's nothing we can do." Update: USPS eventually found the package, so the delay wasn't this store's fault. However, the dishonesty and unprofessional behavior during an already stressful situation was unacceptable. Customers seeking help with missing items deserve honest, helpful service - not lies told to management.
  • LL
    L
    Nov 4, 2025
    5.0
    The team at this place is so great! I’ve always had great experiences when I come to drop things off at this location. Victor helped me today with a bunch of things I needed to return and he was extremely efficient, smart, friendly, happy and helpful! Thank you to the management of this place as your team is solid!
  • WH
    William Hasan
    Oct 30, 2025
    4.0
    Good service
  • NT
    Nguyen T
    Sep 30, 2025
    1.0
    The girl at the front desk on 9/30/25 at 4:40 p.m. sounded like she hated her job—or her life—and made sure other people couldn’t enjoy theirs either. If you don’t like your job, please find a different one.
  • VN
    Vica Nova
    Sep 2, 2025
    5.0
    The lady that was working this morning did an excellent job of taking care of the customers all while providing excellent customer service . She clearly knows her job very well. We need more people like this in the work force.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5087 in Houston offer?

The UPS Store #5087 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours for The UPS Store #5087?

The store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:30 AM to 4:00 PM, and closed on Sundays.