The UPS Store

Reviews

• VU

  Vivian Urrutia

  5 days ago
  5.0
  I was in need to put a package on hold to be picked up. I just called and a really kind young lady was really well trained to give the best customer service to clients. Unfortunately, I didn’t ask for her name but I left really happy for the service. Thank you very much.
• ST

  Savannah Trinidad

  Mar 3, 2026
  5.0
  Very helpful and informative
• EB

  Emilee Brewer

  Feb 23, 2026
  1.0
  Don't believe their GUARANTEE delivery. I sent a passport to a friend who lost their wallet at Christmas and needed to catch a flight home. I paid $190 for guaranteed overnight delivery. Needless to say, it was not delivered - it seems it wasn't sent out until I called to ask about it the next day. But given it was guaranteed overnight delivery, I expected I would get my money back since they did not provide the service. But it has been over a month of getting the run around. No help getting in touch with corporate or anyone who can refund me.
• JJ

  Jose

  Feb 4, 2026
  5.0
  That man George did an excellent job. They need to give him a raise ☝️
• RW

  Richard Woodbury

  Jan 20, 2026
  1.0
  I spent $121 to have an important package overnighted from Houston to Destin FL. UPS lost it. One week later (after I had already left the Airbnb in Florida) I tracked it as out for delivery to the Florida address. I called the 800 UPS number and the manager in Houston to see about having the package redirected to my current location or returning it to Houston. The 800 number was no help and the "manager" in Houston ghosted me. A very frustrating experience. I will never use UPS again.

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