The UPS Store

3.8
155 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6284 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Ihop Across Sams Club And McDonalds.

Details

  • DeliveryNot available

Location

The UPS Store
11200 Fuqua, Houston, TX
77089, United States

Hours

Reviews

3.8
155 reviews
5 stars
99
4 stars
6
3 stars
5
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for their helpfulness and professionalism, there were notable complaints about rude behavior from some employees, leading to mixed experiences.

Pricing Issues

Several reviews highlighted dissatisfaction with high printing and service fees, with some customers feeling that charges were excessive or unfair.

Efficiency

Customers frequently mentioned the quick service and efficiency of the staff, even during busy times, contributing to a generally positive experience.

Staff Knowledge

Most reviews indicated that staff were knowledgeable and able to assist with various services, although there were instances of misinformation or lack of assistance.

Store Organization

Some customers reported issues with organization and management, including lost packages and unhelpful responses to complaints.
  • MF
    Mary F
    3 days ago
    1.0
    I spent 2½ hours trying to get my fingerprints done. From the moment I arrived, I asked for help several times, and I was standing right in front of the staff, but no one assisted me. They just told me to follow the screen, and the machine wasn’t scanning. There were moments when they had no customers, and still, nobody helped. I called out to César, and only then he came over, but he still had to call someone else to know what to do. I give 0 stars because I drove 40 minutes, wasted my time, and nobody was actually willing to help. If UPS isn’t willing to assist properly, they shouldn’t have those fingerprint machines there wasting people’s time.
  • DG
    DANA Gonzalez
    Nov 18, 2025
    1.0
    If you’re going to charge for a service at least charge STATE TAX.
  • FM
    Freedie “392” Mercury
    Nov 12, 2025
    1.0
    Terrible customer service... Wants you to buy boxes for everything you return...
  • WW
    Willanda Williams
    Nov 1, 2025
    5.0
    The team member Annette was very polite and professional she went over and beyond to assist me. I definitely look forward to doing business with this location again!! The establishment was clean. Thank you UPS store you have a great crew that was staffed today! Best custom service hands down!!
  • NJ
    Nikole Joe
    Nov 1, 2025
    3.0
    Staff are decent. They downsized making the line a 15 minute wait. This is a busy location

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6284 in Houston provide?

The UPS Store #6284 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

What are the operating hours for The UPS Store #6284 on weekdays?

The UPS Store #6284 is open Monday through Friday from 8:00 AM to 7:00 PM.