The UPS Store

4.2
289 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5348 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From Target On Fm 1960 W..

Details

  • DeliveryNot available

Location

The UPS Store
12620 FM 1960 W, Houston, TX
77065, United States

Hours

Reviews

4.2
289 reviews
5 stars
222
4 stars
7
3 stars
5
2 stars
4
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting specific employees for their exceptional service.

Efficiency

Customers frequently mention the quick and efficient service they receive, often noting minimal wait times and prompt assistance.

Cleanliness

The store is described as clean and well-organized, contributing to a positive customer experience.

Mixed Experiences

While most reviews are positive, there are a few mentions of poor service or rude behavior from specific employees, indicating some inconsistency in customer interactions.
  • RR
    Ro
    3 days ago
    5.0
    Today 1/9/26, I went to return an item through UPS. Elena & Reagen are awesome! I was having difficulty with my Amazon return item and they both were patient with me. Elena offered to help me understand while Reagen was through with explaining to me the process when returning items through UPS for Amazon. Thank you two so much for your tireless effort! Great location and great customer service.
  • RS
    Regina Stewart
    5 days ago
    5.0
    Brylen was great. He greeted everyone has they came through the door. He was very efficient. He also double checked my package and found a issue i didn't notice. Another team member was in there, she also greeted customers and was smiling. I appreciate you UPS.
  • PG
    Patsy Gillham
    6 days ago
    5.0
    Mr. Dragon did an exceptial job handling my many many amazon returns while handling walking quickly and efficiently! Nice young man! Honest respectful speedy! Give this guy a bonus ... raise would be better!
  • CM
    C Mald
    Jan 5, 2026
    1.0
    I was profiled at this location and denied service. The man was so smug about it too its insane. Utter lack of customer service. I would not trust these people with my packages. Luckily there are two other locations within a mile. Save yourself the trouble and use one of them instead
  • KW
    Kyarra Wynne
    Dec 28, 2025
    5.0
    Hello My name is Tira. The customer service rep who helped me today name was Luis. He was quick and very helpful! This shall be one of my go to store moving forward!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5348 in Houston offer?

The UPS Store #5348 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, passport/ID services, and small business services.