The UPS Store

4.2
270 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5348 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From Target On Fm 1960 W..

Details

  • DeliveryNot available

Location

The UPS Store
12620 FM 1960 W, Houston, TX
77065, United States

Hours

Reviews

4.2
270 reviews
5 stars
204
4 stars
7
3 stars
5
2 stars
4
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight exceptional customer service, with many customers praising the staff for being friendly, helpful, and professional.

Cleanliness

Customers consistently mention that the store is clean and well-organized, contributing to a positive experience.

Efficiency

Many reviews commend the fast and efficient service, with customers noting quick processing times for their needs.

Staff Recognition

Several employees, including Luis, Braylen, and Elena, received specific praise for their outstanding service and assistance.

Mixed Experiences

While most feedback is positive, there are a few reports of poor service from individual employees, indicating inconsistency in customer experiences.
  • TC
    Tracy Cline
    1 day ago
    5.0
    This UPS on Eldridge & 1960 Rd W has some great people working there!! They are always friendly as well as very helpful!
  • MA
    MARIA ALONZO
    3 days ago
    5.0
    I was there to return some merchandise and the staff is very helpful and friendly! Whenever I have a return this is my go to store, very quick and helpful!
  • BK
    Brandon Keeney
    5 days ago
    5.0
    Great place, the employees are always super nice and very helpful!
  • EP
    Eliza Petersen
    Nov 5, 2025
    5.0
    Inviting layout, clean, with friendly staff. Also the person that designs the sandwich board at the front has immaculate taste and artistic skills.
  • KL
    Kenneth Lawrence
    Nov 1, 2025
    1.0
    Be aware that they are no longer as helpful as they used to be. If you do an Amazon return be sure you print it out before you go because where they used to help you by printing it, they now charge you four dollars to email it to you them and then $.10 for the print. Then if you want to use the computer, it cost money for a few minutes. Gone are the days of Customer Service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5348 in Houston offer?

The UPS Store #5348 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, passport/ID services, and small business services.