Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2397 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Target, Marshall's Center At Hwy 290 & Hollister.
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
394 reviews
5 stars
239
4 stars
11
3 stars4
2 stars
8
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the helpfulness and friendliness of staff like Chad and Oscar, others reported rude and unprofessional behavior from employees.
Staff Performance
Several reviews highlighted specific employees for their excellent service, but there were also complaints about laziness and lack of professionalism from some staff members.
Store Management
Customers expressed dissatisfaction with the owner's attitude and handling of customer interactions, suggesting a need for better management practices.
Service Efficiency
While many customers appreciated the quick service, others noted issues with staff being overwhelmed or unhelpful during busy times.
- MKMichael King2 days ago1.0The manager and staff at this store are rude. I was shipping a return and needed two pieces of tape to put on top of the box to secure my shipping. The employee and manager immediately told me it would cost me $2 for a 6 inch piece of tape. I chose not to give them $2. As I was leaving the store with my shipping box, a nice lady offered me some tape. I like UPS but not this location.
- ASAna staciaDec 30, 20255.0Gaurav was amazing on delivering fast service and helping me with all my question for my returns. This is my go to UPS store for quick and reliable service.
- THThomas HallDec 28, 20251.0Went in 30min before close and the 3 employees refused to ship the 5 packages I had because and I quote “we can’t count it.” If the employees admit to not being able to count to 5 I wouldn’t trust these people with anything
- LGLaWanda G.Dec 24, 20251.0Owner of the store is very rude used profanity towards me I if another location was open for return due to the system being down. Very hateful person.
- LVLarisa ValcyDec 13, 20251.0I went today for the first time , and the guy that looks like a Indian was extremely rude I was turning in a SHEIN package and I made a comment about a concerned that I had and his response was “ I don’t give a damn “ literally almost lost it today .. why work here if you can’t deal with customer service ..
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #2397 in Houston offer?
The UPS Store #2397 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing and passport/photo ID services.
What are the regular business hours of The UPS Store #2397?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store #2397 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM. Holiday hours may vary, so please check the website for updates.
Where is The UPS Store #2397 located?
It is located at 13280 Northwest Freeway, Suite F, Houston, TX 77040, inside the Target and Marshall's Center at Highway 290 & Hollister.
What payment options are accepted at The UPS Store #2397?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #2397 offer mailbox rental services?
Yes, mailbox rental services are available for receiving all your mail and packages securely.
Can I get professional printing and document finishing services at The UPS Store #2397?
Yes, they provide professional printing and document finishing services to meet business and personal needs.
What nearby places can help me organize my documents or get shredding services?
Shred Nations is nearby and offers shredding services that complement the document shredding options at The UPS Store.
Are there any nearby dining options I can visit after my errands at The UPS Store #2397?
Yes, you can visit CRAZY CAJUN SEAFOOD AND SPORTS or Auntie Pasto's nearby for dining after your visit to The UPS Store.
What shopping centers are close to The UPS Store #2397 where I can also shop or get beauty services?
LV farm is a nearby shopping center offering tanning and beauty salon services near The UPS Store.