The UPS Store

3.9
649 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1656 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of Wilcrest & Westheimer Next To The Shell Gas Station..

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
11152 Westheimer Rd, Houston, TX
77042, United States

Hours

Reviews

3.9
649 reviews
5 stars
445
4 stars
21
3 stars
13
2 stars
19
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Leah, Lisa, and Keyanna, for their exceptional, friendly, and helpful service.

Staff Professionalism

While most reviews highlighted the professionalism of the staff, there were some mentions of unprofessional behavior from certain employees, creating a mixed atmosphere.

Efficiency

Customers frequently noted the quick and efficient service, with minimal wait times even during busy periods.

Store Environment

The store was generally described as clean and welcoming, contributing positively to the customer experience.

Mixed Experiences

Some customers reported negative experiences due to specific staff interactions, indicating inconsistency in service quality.
  • PN
    Phuong Nguyen
    Nov 15, 2025
    5.0
    I want to call out the amazing service provided by Lisa at this UPS Store. Every visit with her is easy, quick, and stress-free. She treats every package as if it’s important, explains options clearly, and is always warm and welcoming. Her professionalism and kindness make this location truly stand out. Lisa deserves all the recognition — she is absolutely fantastic!
  • EM
    Esther Mathew
    Nov 14, 2025
    5.0
    Staff was very nice and helpful. I came in carrying a heavy box and although Amazon requires me to close the box and put the label on it, the staff member Gretchel saw I was struggling and quickly helped me put the box together and the label on. She was very attentive and polite
  • SC
    Suzanne Chadwell
    Nov 14, 2025
    5.0
    I use this UPS location often and was there again this week. Leah immediately greeted me and offered to assist me. She was very helpful and kind throughout the process. Thank you, Leah!
  • IO
    Isabel oyana
    Nov 7, 2025
    5.0
    Ufffffff I have no words all the team are amazing , from Lisa, Rosana to everyone that works there. I always go there and they are so friendly , profesionals and just good humans serving others with love and passion. May God increase their salary and promote them.
  • RW
    Roxanne Worley
    Nov 6, 2025
    5.0
    I frequently go to the UPS store on westheimer and Wilcrest. Roxana is one of the team members that works and assists the customers She is hard working and professional. She is super friendly and is always willing to go above and beyond to help her customers. I just wanted to give her a shout out because she deserves one. A++++ for her representative of the UPS Store!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1656 in Houston provide?

The UPS Store #1656 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services, among others.