Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1656 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of Wilcrest & Westheimer Next To The Shell Gas Station..
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
649 reviews
5 stars
445
4 stars
21
3 stars
13
2 stars
19
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Leah, Lisa, and Keyanna, for their exceptional, friendly, and helpful service.
Staff Professionalism
While most reviews highlighted the professionalism of the staff, there were some mentions of unprofessional behavior from certain employees, creating a mixed atmosphere.
Efficiency
Customers frequently noted the quick and efficient service, with minimal wait times even during busy periods.
Store Environment
The store was generally described as clean and welcoming, contributing positively to the customer experience.
Mixed Experiences
Some customers reported negative experiences due to specific staff interactions, indicating inconsistency in service quality.
- PNPhuong NguyenNov 15, 20255.0I want to call out the amazing service provided by Lisa at this UPS Store. Every visit with her is easy, quick, and stress-free. She treats every package as if it’s important, explains options clearly, and is always warm and welcoming. Her professionalism and kindness make this location truly stand out. Lisa deserves all the recognition — she is absolutely fantastic!
- EMEsther MathewNov 14, 20255.0Staff was very nice and helpful. I came in carrying a heavy box and although Amazon requires me to close the box and put the label on it, the staff member Gretchel saw I was struggling and quickly helped me put the box together and the label on. She was very attentive and polite
- SCSuzanne ChadwellNov 14, 20255.0I use this UPS location often and was there again this week. Leah immediately greeted me and offered to assist me. She was very helpful and kind throughout the process. Thank you, Leah!
- IOIsabel oyanaNov 7, 20255.0Ufffffff I have no words all the team are amazing , from Lisa, Rosana to everyone that works there. I always go there and they are so friendly , profesionals and just good humans serving others with love and passion. May God increase their salary and promote them.
- RWRoxanne WorleyNov 6, 20255.0I frequently go to the UPS store on westheimer and Wilcrest. Roxana is one of the team members that works and assists the customers She is hard working and professional. She is super friendly and is always willing to go above and beyond to help her customers. I just wanted to give her a shout out because she deserves one. A++++ for her representative of the UPS Store!!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #1656 in Houston provide?
The UPS Store #1656 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services, among others.
What are the regular operating hours of The UPS Store #1656?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #1656 open on holidays?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It operates with regular hours on other holidays such as November 11, November 28, and December 26.
What payment options are accepted at The UPS Store #1656?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #1656 offer services in languages other than English?
Yes, services are also available in Spanish.
Where is The UPS Store #1656 located?
It is located at 11152 Westheimer Rd, Houston, TX 77042, at the northwest corner of Wilcrest and Westheimer next to the Shell Gas Station.
Can I use mailbox services at The UPS Store #1656?
Yes, mailbox rental and mailbox services are available at this location.
Are there nearby shredding service providers around The UPS Store #1656?
Yes, Shred Nations is a nearby provider of shredding services you might consider for additional document shredding needs.
Is there a nearby computer store or IT repair service if I need tech support when visiting The UPS Store #1656?
Creative Computer Consultants, specializing in IT services and computer repair, is located nearby and can assist with your tech needs.
What other logistics or freight services are close to The UPS Store #1656?
J & R Logistics, offering freight and cargo services, is nearby and can support your logistics needs along with The UPS Store's services.