The UPS Store

4.4
519 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2286 in Houston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Steeplechase Center @ Jones Rd & West Rd.

Details

  • DeliveryNot available

Location

The UPS Store
9597 Jones Rd, Houston, TX
77065, United States

Hours

Reviews

4.4
519 reviews
5 stars
430
4 stars
10
3 stars
7
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Tameeca, Bri, and Joel for their excellent service.

Inconsistent Experiences

While some reviews noted outstanding service, others reported rude or dismissive behavior from certain employees, leading to mixed experiences.

Efficiency

Customers appreciated the quick and efficient service, although some mentioned slow lines during peak hours.

Communication Issues

Several reviews pointed out problems with communication, including unclear instructions and unhelpful responses from staff.
  • MJ
    Ms. Jazzi
    4 days ago
    1.0
    So.. I love this location as the guy and one other lady who very nice and deliveries great customer service... But theres this one light skin, with Tattoos on her neck that wears this black smock who is not customer friendly. Being on the phone having a personal conversation with whomever while she as is trying servicing customer, She didn't even say hello, next in line, not even greeting the customers as they entered, nor did she thank you afterwards,because she was too busy on the phone talking!!!. as a valued customer I don't want to hear your personal conversation, save that for your personal time...
  • OP
    Oscar Fernando Cruz Perez
    5 days ago
    1.0
    Terrible service. I came to the place twice. Both times they were not able to provide the service
  • AW
    Abby Wilde
    6 days ago
    5.0
    Best UPS ever! Normally shipping services are slow and have horrible customer service, but everyone is super nice and helpful here so I always use them when I have a choice, hardly ever a wait also.
  • FH
    Francis Hipolito
    Dec 31, 2025
    5.0
    Friendly staff the great customer service and patience to help me guide me through my package 📦
  • AG
    Anjelica Guajardo
    Dec 24, 2025
    5.0
    I come to this UPS location a lot and am always receiving amazing customer service. Today Bri and T helped me; they greeted me and quickly did my exchanges and wished me a Happy Holidays!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2286 in Houston offer?

The UPS Store #2286 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, computer access, and passport/photo ID services.