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Primo Brands Delivery

3.4
(835 reviews)

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
9351 East Point Dr, Houston, TX
77054, United States

Reviews

3.4
835 reviews
5 stars
480
4 stars
8
3 stars
3
2 stars
14
1 star
330
  • NN
    Nani N.
    Feb 23, 2026
    1.0
    Tried getting in contact with customer service on why I’m being charged again after 6days since my last delivery, and my customer service agent ghosted me. They left the conversation. I’ve been with Ready refresh, then switched to Sparkletts and I believe Primo now for years through the changes and it’s been increasingly difficult. I loved the convenience of water delivery, however it’s not worth the hassle of rising problems in pricing/billing inconsistencies, delivery dates changing (drivers themselves are great, not what I’m talking about here) and not even being able to talk to someone when you have questions about your bill. I use to recommend them to my family and businesses but I can’t anymore. I will be looking for other alternatives.
  • YB
    Yilin Beres
    Feb 19, 2026
    1.0
    Never showed up on the scheduled delivery day and consistently delivers the wrong amount of water. I’m on a biweekly plan for 2 bottles, yet I now have 8 empty bottles waiting to be picked up and 8 full bottles sitting in my house. When I called to complain, they tried to charge me $20 for an “early pickup” fee. Seriously? There was no refund or compensation when they missed my scheduled service. This is unacceptable. Even the call line lady refuses to hang up early to avoid me giving bad review. What a joke shameless company
  • FL
    Fernando Lopezmedel
    Feb 19, 2026
    5.0
    Buena empresa mi cita era alas 8 fui el primero abren ala 6 am para descargas en menos de una hora ya estaba vacío
  • EL
    edwin larios
    Feb 16, 2026
    5.0
    1/2 trailer fast unloading
  • MS
    Maria Salazar
    Feb 13, 2026
    1.0
    Scam trying to cancel. They will cancel your pick ups and come up with different answers every time and you will have to pay for the rental.

Frequently Asked Questions About Primo Brands Delivery

What products does Primo Brands Delivery offer?

Primo Brands Delivery offers a wide selection of branded beverages through its Water Direct program, including premium and regional bottled water brands such as Poland Spring®, Pure Life®, Saratoga®, Arrowhead®, Ozarka®, Primo Water™, Sparkletts®, and flavored/enhanced beverages like Splash Refresher™ and AC+ION®.

Where is Primo Brands Delivery located?

Primo Brands Delivery is located at 9351 East Point Dr, Houston, TX 77054, USA.

Brand Certified Facts from Primo Brands Delivery

This information is certified by Primo Brands Delivery and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
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