United States Postal Service

3.6
125 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 12790 FM 1560 N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12790 FM 1560 N, Helotes, TX
78023, United States

Hours

Reviews

3.6
125 reviews
5 stars
65
4 stars
17
3 stars
6
2 stars
2
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praise the friendly and helpful staff, others report rude and unhelpful interactions.

Efficiency

Most reviews highlight quick service and minimal wait times, although some customers experienced delays and inefficiencies.

Professionalism

Several reviews mention unprofessional behavior from specific staff members, impacting overall customer experience.

Facility Condition

The post office is generally described as clean and well-maintained, though some customers noted issues with the parking lot and crowding.

Mail Handling Issues

There are recurring complaints about lost or misdelivered mail, as well as concerns regarding tampered packages.
  • FF
    FritoPieKing
    Nov 8, 2025
    3.0
    What’s the purpose of following up with a service request and not leaving a message? Literally called back 2 minutes after I missed the call and the Post Office had already been close for about a hour. 🤦‍♂️
  • CM
    CTM Mac
    Oct 6, 2025
    1.0
    Ditto on any negative reviews for Yvonne. Know-it-all, refused to listen, inappropriate laughter.
  • NR
    Nicole Reynolds
    Sep 26, 2025
    5.0
    highly considering making the drive to this location due to how friendly and helpful that staff is. Moris was kind and friendly and well informed! wish more locations had great workers like him and the others!!
  • SR
    Stella Rose
    Sep 25, 2025
    5.0
    Title: Grateful for Attorney John A. Smith’s Dedication and Expertise “I want to sincerely thank Attorney John A. Smith for his outstanding work on my husband’s inheritance case. From the very beginning, he showed great professionalism, patience, and dedication to our family’s needs. He took the time to explain every step clearly, guided us through the complex legal process, and always made us feel supported and understood. Because of his hard work and deep knowledge of the law, our case was handled successfully, and we were able to achieve a result that means so much to our family. We are truly grateful for the time, effort, and care he invested in our situation. I highly recommend Attorney John A. Smith to anyone in need of a trustworthy, compassionate, and highly skilled lawyer. Thank you again for your excellent service.”
  • LL
    Loida
    Sep 22, 2025
    5.0
    I just dropped in to send a package to another country. So thankful to receive the help from Andy as he is very kind, patient, and informative. He explained the different price options and that the receiver may have to pay upon delivery, which was new to me. I love coming to this location and choose to drive 20 mins out of my way due to the overall quality of customer support that I receive. Thank you for all you do.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.