United States Postal Service

3.6
126 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12790 FM 1560 N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12790 FM 1560 N, Helotes, TX
78023, United States

Hours

Reviews

3.6
126 reviews
5 stars
67
4 stars
17
3 stars
6
2 stars
1
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about rudeness and unprofessional behavior from certain employees.

Efficiency

Most reviews highlighted quick service and minimal wait times, although some customers experienced delays and inefficiencies during busy periods.

Mail Handling Issues

Several customers reported problems with lost or misdelivered mail, as well as concerns about tampered packages.

Facility Condition

The location was generally described as clean and well-stocked, but some reviews mentioned issues with parking and the need for better organization.
  • BD
    beth delamontanya
    4 days ago
    5.0
    The person was very friendly and I was in and out so fast.
  • MQ
    Miz Queue
    Dec 16, 2025
    5.0
    FRIENDLIEST KINDEST USPS IN TEXAS!! HUGE ASSORTMENT OF MAIL SUPPLIES AND HOLIDAY ITEMS, YOU'LL BE AMAZED AT HOW WONDERFUL EVERYTHING IS FOR A GREAT LOCATION TOO!! WE'RE BEYOND GRATEFUL USPS, YOU GENEROUSLY DELIVER OUR HEARTFELT MAIL TO LOVED ONES!!
  • FF
    FritoPieKing
    Nov 8, 2025
    3.0
    What’s the purpose of following up with a service request and not leaving a message? Literally called back 2 minutes after I missed the call and the Post Office had already been close for about a hour. 🤦‍♂️
  • CM
    CTM Mac
    Oct 6, 2025
    1.0
    Ditto on any negative reviews for Yvonne. Know-it-all, refused to listen, inappropriate laughter.
  • SR
    Stella Rose
    Sep 25, 2025
    5.0
    Title: Grateful for Attorney John A. Smith’s Dedication and Expertise “I want to sincerely thank Attorney John A. Smith for his outstanding work on my husband’s inheritance case. From the very beginning, he showed great professionalism, patience, and dedication to our family’s needs. He took the time to explain every step clearly, guided us through the complex legal process, and always made us feel supported and understood. Because of his hard work and deep knowledge of the law, our case was handled successfully, and we were able to achieve a result that means so much to our family. We are truly grateful for the time, effort, and care he invested in our situation. I highly recommend Attorney John A. Smith to anyone in need of a trustworthy, compassionate, and highly skilled lawyer. Thank you again for your excellent service.”

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.