Brand Certified
United States Postal Service
3.6(134 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
12790 FM 1560 N, Helotes, TX
78023, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12790 FM 1560 N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.6
134 reviews
5 stars
71
4 stars
17
3 stars
6
2 stars2
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for rudeness and lack of assistance.
Efficiency
Many customers appreciate the quick service and short wait times, although there are complaints about delays and errors in mail handling.
Facility Condition
The post office is generally described as clean and well-stocked, but some reviews mention issues with the parking lot and overall facility management.
Communication Issues
Customers frequently report difficulties in reaching staff by phone and receiving timely responses to inquiries.
Mail Handling Problems
There are significant concerns regarding lost or misdelivered mail, with multiple customers experiencing issues with packages and important documents.
- QLQuinn LiFeb 17, 20261.0The staff here totally don’t have the spirit of customer service! They basically just want you to go away…
- SHShawna HartmanFeb 6, 20262.0If you run into a problem with a delivery, don't expect to have anyone that knows anything helpful beyond their individual job at the front desk. And forget the phone line, it's complete garbage as well.
- KOKaren OsterFeb 1, 20261.0There was only one woman there to help, and she said I had to take the package to the Leon Valley PO. Never heard of such a thing. Nether did the clerk in LEon Valley. All I can say is she needs more training on customer service. This was Friday the 30th.
- MBM BJan 24, 20265.0manager stayed professional throughout my experience and i appreciate the effort. unfortunately mistakes happen but things were properly resolved and addressed.
- JSJavier SanchezJan 16, 20265.034 dunthorte 78250 Javier Sanchez NOT!!!! 9838 Alisa Brooke 78254
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 12790 FM 1560 N?
This Post Office offers mail and package shipping, money orders, PO Boxes, passport applications and photos, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and offers passport photo services. You should complete and print your application form before applying.
Do I need an appointment to use passport services here?
Yes, most passport services require an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 5:00 PM, and Saturday from 8:30 AM to 12:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at the USPS website, then complete your setup in person at this location with proper identification.
Is after-hours access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this local Post Office for specifics.
What nearby fitness options are available around the United States Postal Service at 12790 FM 1560 N?
Nearby facilities include T.C. Fitness LLC and XP League NW San Antonio, offering gym and sports league options to stay active before or after your visit.
Are there nearby financial services near this Post Office?
Yes, you can find Nationwide Mutual Insurance Company, New Horizons Lending, and multiple PNC Bank branches close by for your insurance, mortgage, and banking needs.
What local dining options are available near the Post Office at 12790 FM 1560 N?
Bandera Road Cafe, a Mexican restaurant nearby, offers convenient dining for a meal before or after your visit to the Post Office.
Are there nearby wellness or beauty services close to the Post Office?
Yes, nearby options include Southtown Yoga Loft for wellness and meditation, PEA Studios nail salon, and Oleada Salon + Boutique for hair and beauty services.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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