Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3720 in Helotes offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Just Outside Loop 1604 In The Bandera Trails Shopping Center.
Location
Hours
Reviews
3.7
189 reviews
5 stars
116
4 stars
9
3 stars
3
2 stars
4
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly from management.
Efficiency
While some customers praised the quick service, others experienced long wait times and inefficient handling of transactions.
Employee Performance
Certain employees, like Virginia and Rolando, received high praise for their helpfulness and professionalism, contrasting with negative experiences reported with other staff.
Pricing Issues
Multiple reviews highlighted concerns about high fees for packaging materials and services, leading to perceptions of overcharging.
Store Management
The store's management, particularly the owner, received numerous complaints about their attitude and handling of customer interactions, contributing to a negative overall impression.
- AMArturo Monroy3 days ago1.0Zero stars. WORST UPS WORST AND WORST and RUDE CUSTUMER SERCICE. I needed 2 inces of tape I didn't put on the box but they wanted to charge me 2 dollars for 2 inces of tape. Idk if he was trying to scam me but I said no and left. WORST UPS STORE it should be closed.
- CWCheryl WellsNov 12, 20255.0I really enjoy coming into this store! The staff is friendly and professional. The lady with the braided ponytail is one of my favorite employees that work there.
- SMSriram MohanramNov 9, 20255.0I neglected to mention the woman's name, but she was extremely polite and provided us with clear guidance on how to avoid unnecessary fees from AT&T when returning the modems and router.
- LSLila SweetwaterNov 5, 20251.0This location is awful. I waited in line for 20 minutes just for two of their male employees to be rude and act like they would rather be anywhere but there. I will not pay for people to be rude and ugly to me. On other hand I ended up with a younger woman who did help me and she said Hi and thank you and seemed genuinely in a good mood and happy to help. What a concept, maybe your male employees could learn something.
- PGPerfumes And giftsNov 4, 20251.0She said we can’t ship fragrances while I receive and ship fragrances from ups for the last 5 years this office is a joke having elderly people working there not knowing what they talking about
Frequently Asked Questions About The UPS Store
What services does The UPS Store #3720 in Helotes offer?
The UPS Store #3720 in Helotes offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store #3720 located?
It is located at 11844 Bandera Road, Helotes, TX 78023, just outside Loop 1604 in the Bandera Trails Shopping Center.
What are the hours of operation for The UPS Store #3720?
Monday through Friday: 8:00 AM to 7:00 PM, Saturday: 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store #3720 open on holidays?
The store is closed on November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026. On November 11 and 28, 2025, and December 26, 2025, it operates regular hours.
What payment options are accepted at The UPS Store #3720?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Are there any special offers or coupons available at The UPS Store #3720?
Yes, you can save big by using their special offers and coupons available on their website.
What nearby places can I visit before or after stopping at The UPS Store?
Nearby places include Lenny's Sub Shop and Quiznos for sandwiches, Baskin-Robbins for desserts, and Domino's Pizza for a meal. These spots offer convenient dining options close to the store.
Are there other service providers near The UPS Store #3720?
Yes, nearby businesses include Mihara for Texas for printing services, Silverback Plumbing and Drain for plumbing needs, and Shred Nations for shredding services.
Can I find real estate services near The UPS Store #3720?
Yes, nearby real estate agents include T2M Real Estate, Natalie Koock Realtor, Fresh Start, and Carl Baca Re/Max, all located close to the store.
Does The UPS Store #3720 offer services in Spanish?
Yes, The UPS Store #3720 offers services in Spanish to accommodate Spanish-speaking customers.