The UPS Store

3.7
189 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3720 in Helotes offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Just Outside Loop 1604 In The Bandera Trails Shopping Center.

Location

The UPS Store
11844 Bandera Road, Helotes, TX
78023, United States

Hours

Reviews

3.7
189 reviews
5 stars
116
4 stars
9
3 stars
3
2 stars
4
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly from management.

Efficiency

While some customers praised the quick service, others experienced long wait times and inefficient handling of transactions.

Employee Performance

Certain employees, like Virginia and Rolando, received high praise for their helpfulness and professionalism, contrasting with negative experiences reported with other staff.

Pricing Issues

Multiple reviews highlighted concerns about high fees for packaging materials and services, leading to perceptions of overcharging.

Store Management

The store's management, particularly the owner, received numerous complaints about their attitude and handling of customer interactions, contributing to a negative overall impression.
  • AM
    Arturo Monroy
    3 days ago
    1.0
    Zero stars. WORST UPS WORST AND WORST and RUDE CUSTUMER SERCICE. I needed 2 inces of tape I didn't put on the box but they wanted to charge me 2 dollars for 2 inces of tape. Idk if he was trying to scam me but I said no and left. WORST UPS STORE it should be closed.
  • CW
    Cheryl Wells
    Nov 12, 2025
    5.0
    I really enjoy coming into this store! The staff is friendly and professional. The lady with the braided ponytail is one of my favorite employees that work there.
  • SM
    Sriram Mohanram
    Nov 9, 2025
    5.0
    I neglected to mention the woman's name, but she was extremely polite and provided us with clear guidance on how to avoid unnecessary fees from AT&T when returning the modems and router.
  • LS
    Lila Sweetwater
    Nov 5, 2025
    1.0
    This location is awful. I waited in line for 20 minutes just for two of their male employees to be rude and act like they would rather be anywhere but there. I will not pay for people to be rude and ugly to me. On other hand I ended up with a younger woman who did help me and she said Hi and thank you and seemed genuinely in a good mood and happy to help. What a concept, maybe your male employees could learn something.
  • PG
    Perfumes And gifts
    Nov 4, 2025
    1.0
    She said we can’t ship fragrances while I receive and ship fragrances from ups for the last 5 years this office is a joke having elderly people working there not knowing what they talking about

Frequently Asked Questions About The UPS Store

What services does The UPS Store #3720 in Helotes offer?

The UPS Store #3720 in Helotes offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #3720 located?

It is located at 11844 Bandera Road, Helotes, TX 78023, just outside Loop 1604 in the Bandera Trails Shopping Center.