United States Postal Service

2.4
137 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1097 Schoolhouse Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1097 Schoolhouse Rd, Haslet, TX
76052, United States

Hours

Reviews

2.4
137 reviews
5 stars
42
4 stars
4
3 stars
3
2 stars
7
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over their interactions.

Delivery Issues

Frequent complaints about misdelivered packages, missing mail, and delays in delivery were reported by multiple customers.

Long Wait Times

Customers consistently noted long wait times and understaffing, leading to dissatisfaction with service speed.

Mixed Staff Experiences

While some customers praised specific employees for their helpfulness, many others reported negative experiences with staff behavior.
  • KR
    katie richter
    Dec 13, 2025
    1.0
    The man at the counter is the rudest guy you’ll ever meet. our mail Is so sweet But when he is out the people that fill in never can put the mail in the right mailbox. I had three packages delivered my husband CDL drivers license And our bank card all being delivered the same day it showed on informed delivery. I went out and checked our mail because the package just said delivered left in mailbox. There was no mail but a coupon book. So the next day, I went up to the post office and dealt with a man at the front desk, who was the rudest person I have ever met and talk down on me like I didn’t know what I was talking about. I went to the car and I got my phone to show him that the mail was left in the mailbox according to the app it was delivered and left in my mailbox. He didn’t care he told me oh well you’ll have to wait and see if it comes. I said this isn’t going to work. We need my husband’s CDL because he cannot go online and replace it. He has to get an appointment. He needs it for work by Friday. It’s taking us almost 8 months just to get that appointment. He said again not my problem. He told me he’d have his supervisor called me which they did not luckily for me. I pulled up at home from work and the mailman was out front and he was able to go through the mailboxes to find my mail that wasn’t even in our box section it was two box sections down for another street along with our packages. But it’s constant issues when our regular mail carrier is not there.
  • SM
    Shawnee Moore
    Dec 8, 2025
    1.0
    Service....absolutely horrible. Walked in no greeting. I said good morning smiled, nothing. The gentleman at the counter looked so miserable. And he had no customer service skills. He was very dry and just not a nice person. I work in service and go above and beyond to greet my patients and make them feel welcome....definitely not practiced here..... He didnt greet anyone who came in....
  • AV
    angelo valentine
    Nov 29, 2025
    1.0
    i was going to leave a good review but horrible workers have ruined my day. i got screamed at for literally just just opening the package door “too loudly” by a moody worker
  • TW
    Tommy White
    Nov 21, 2025
    1.0
    Don’t bother calling
  • SS
    Sheree
    Oct 30, 2025
    1.0
    Marked package as delivered to parcel locker but no key was left. I can't get in touch with anyone and missing mail requests keep giving errors.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.