United States Postal Service

2.2
186 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1502 New Combes Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1502 New Combes Hwy, Harlingen, TX
78550, United States

Hours

Reviews

2.2
186 reviews
5 stars
48
4 stars
3
3 stars
5
2 stars
7
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Delivery Issues

Many customers experienced problems with package delivery, including lost packages and failure to deliver to the correct address.

Communication Problems

Customers frequently noted difficulties in reaching the post office by phone, with many calls going unanswered.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment was negative, with many expressing frustration over the service.
  • NC
    Norma Contreras
    Dec 10, 2025
    1.0
    Pésimo servicio no lo recomiendo
  • HM
    Hayden McKone
    Dec 1, 2025
    5.0
    I noticed all the employees were super nice, and that was my experience as well. The inside was nice and clean, and the line moved fast. When there seem to be a backup, somebody else came in to help
  • SF
    Sam Flores
    Nov 4, 2025
    1.0
    I've tried calling over and over. I've called different numbers. They make it so difficult to reach someone, almost as if they want us to to give up and not complain! I've had two resent issues with this post office. The one that bugs me the most is my package was shoved in side ways into my mail box damaging the contents inside. The bag/ package was rectangular in shape but was shoved in sideways. I work 6 days a week in Brownsville and don't have time to go in to complain in person. I leave Harlingen at 5am and get home at 7pm. I am very disappointed. I am not blaming everyone at the post office, but the one individual who did this!
  • CH
    Celina Hernandez
    Oct 15, 2025
    1.0
    I had a really bad experience at this post office today. The employee who helped me (Danny) was very rude and unprofessional. I came in with several certified mail items and one express mail package. When I asked if the express would arrive by Friday it is Wednesday, he said “no, Monday.” I asked if I could have a second to check with my boss before sending it, and instead of letting me do that, he told me to move out of the way and started helping the next customer behind me. He then tossed my express mail aside, and it drops a clear plastic stand next to me which hits my leg. That was completely unnecessary and disrespectful. I understand they’re busy, but there’s no reason to treat customers like that or handle mail so carelessly. Really disappointed with the service here. I hope management addresses this issue and ensures customers are treated with respect in the future.
  • LS
    Lillian Sessoms
    Oct 2, 2025
    5.0
    Many years have passed since I had problems with mail delivered to other address. But not now. No problem whatsoever. Thank you U.S. mailman for being a great service to this area of seniors. Bless everybody at the Harlingen Post Office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.