United States Postal Service

2.3
273 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1251 William D Tate Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1251 William D Tate Ave, Grapevine, TX
76051, United States

Hours

Reviews

2.3
273 reviews
5 stars
78
4 stars
11
3 stars
7
2 stars
4
1 star
173

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and courteous, with specific mentions of individuals who provided excellent service.

Customer Service Issues

Numerous reviews highlighted poor customer service experiences, including rudeness from staff and lack of assistance with passport applications.

Delivery Problems

Customers frequently reported issues with lost or misdelivered packages, leading to frustration and dissatisfaction with the postal service.

Inconsistent Service Quality

While some customers had positive experiences, others reported significant delays and inefficiencies, particularly with package scanning and processing.

Facility Management

Several reviews mentioned the need for better training and management of staff to improve overall service quality and efficiency.
  • CY
    Christianne Young
    4 days ago
    1.0
    Did bother to take my out going mail today. Also tried to call and find out what's going on, and no way to talk to anyone. I got a long recording.
  • NI
    Nasser Iqbal
    Nov 2, 2025
    5.0
    Very friendly staff
  • BE
    Benjamin Estes
    Oct 3, 2025
    5.0
    They do their best for everyone. All the workers are pleasant and know their stuff. Thanks to the staff for always going above and beyond for us.
  • TM
    T M
    Sep 13, 2025
    1.0
    The postman who delivers the parcels to Bexley apartments and puts them in the parcel locker is confused! puts them by mistake to another person! Train this inattentive person! Today, September 13 at 11:36 am, my parcel is in the "delivered" status, but I can't find it anywhere!This is not the first time this has happened! It's annoying!
  • CC
    Cori Cheshire
    Sep 4, 2025
    1.0
    Lost my package

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.