Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 765 W Westchester Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
765 W Westchester Pkwy, Grand Prairie, TX
75052, United States
Hours
Reviews
2.4
178 reviews
5 stars
53
4 stars
6
3 stars
3
2 stars
7
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly from specific employees, leading to frustration and dissatisfaction.
Delivery Issues
Numerous complaints about delayed or missed deliveries, with packages marked as undeliverable without proper attempts made.
Mixed Experiences
While some customers praised individual employees for their helpfulness, others had consistently negative experiences, indicating a lack of overall service quality.
Facility Concerns
Issues with cleanliness and safety were noted, including reports of theft and inadequate security measures at the location.
- KTkaruna thapaDec 29, 20251.0I wonder how these usps has 1 or 2 star rating. Now I figured out why. The level of rudeness is insane. I had a package that was not delivered and returned back to usps because I miss a suite number. I called the sender and contacted the usps before I went to this location to pick up my returned packages. I drive 40 min confirming beforehand that they have the package. She continuously told me I should have put the complete address, now she has to find my package. Isn’t that her job and she gets paid for what she does? If she doesn’t enjoy what she does she should simply leave. I am a business owner and feel soo happy when I am able to solve my customers problem.She just ruined my day. I have another package from same order that went back today morning but I am not going to go back.This is my first and worst experience with usps ever.
- DHDee HDec 12, 20251.0What's really annoying is when it says it closes at five and you called them and it's telling you that they won't answer , because it's sayng its closed and it's only four seventeen right now.
- SDskye DalbyDec 12, 20251.0I would completely avoid this post office and if you unfortunately encounter a woman by the name of Bri choose the next lane. Very unprofessional very rude. She gave attitude the whole time. I don’t think she likes her job very much.
- NHNancy HoagDec 6, 20251.0Worst service EVER. Told repeatedly the floor supervisor would investigate & call me back. NEVER heard from him. Saturday hours are 9 AM-12 PM. My 11:25 AM call…Our office is currently closed. Nothing but lies from this locale.
- RSRachelle SpencerNov 14, 20255.0Nice selection of mailing envelopes and boxes, and the staff is amazing!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 765 W Westchester Pkwy offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport and get a passport photo at this location?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need to make an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment using the online scheduler; limited walk-in hours are available at select locations.
What are the operating hours for this Post Office?
It's open Monday to Friday from 8:30 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search for and reserve available PO Boxes online; you'll then complete the setup in person at the Post Office.
Are PO Boxes accessible outside of normal business hours here?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary; contact your local Post Office for specifics.
What nearby places can help when visiting the United States Postal Service at 765 W Westchester Pkwy?
Nearby places include other USPS offices, Pro Notary & Business Services LLC for notary needs, and local educational institutions like Florence Hill Elementary School and Dallas Baptist University that visitors might find useful or interesting.
How can nearby businesses like Computer Survival and DFW Tech Support assist visitors of the Post Office?
If you require technology assistance while visiting, Computer Survival and DFW Tech Support offer IT services and computer repair close to the Post Office.
What accommodation options are near the 765 W Westchester Pkwy Post Office?
Guests can find accommodation at nearby hotels like Holiday Inn Express & Suites Dallas - Grand Prairie I-20, as well as apartment complexes such as Norstar Westchester and Grand Courtyards.
How can I contact the United States Postal Service at this location?
You can reach them by phone at +1 972-262-7404 or visit their website for more information and services.