Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 765 W Westchester Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
765 W Westchester Pkwy, Grand Prairie, TX
75052, United States
Hours
Reviews
2.4
174 reviews
5 stars
53
4 stars
6
3 stars
3
2 stars
7
1 star
105
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised individual staff members for their helpfulness and professionalism, others reported rude and unprofessional behavior from multiple employees.
Service Issues
Numerous complaints were made regarding delays in mail processing and delivery, with some customers experiencing lost or mishandled packages.
Cleanliness and Environment
The facility was generally noted to be clean, but some customers expressed concerns about the overall atmosphere and professionalism of the staff.
Customer Service
Many reviews highlighted poor customer service experiences, including unhelpful responses and lack of communication from staff.
Security Concerns
Several customers raised issues about safety and security, including reports of theft and break-ins in the area surrounding the post office.
- RSRachelle SpencerNov 14, 20255.0Nice selection of mailing envelopes and boxes, and the staff is amazing!
- AHAdam HelfrichSep 11, 20255.0Staff member Amy went above and beyond for me. Please take care of her. I have been to this post office several times over the past couple of years and have never had a bad experience.
- NSNicole StewartAug 22, 20255.0Every single employee at this location is very professional, nice, relating, helpful, caring, etc. I could go on non stop bless their sweethearts dealing with the unknown every single day they deserve an extensive raise. Thank you all for your wonderful service! Respectfully, Nicole S.
- JQJocelyn quezadaAug 5, 20251.0People are breaking into cars watching you when you walk into the post office. Car was locked but they broke two windows. Asked inside for cameras and they have nothing!! this isn’t the first time someone has gotten there car broken into at this location. It’s going too keep happening until they put up cameras too catch the person. This happened in broad day light around 5pm. Be aware
- LCLeir Dor & CompanyJul 29, 20255.0Mrs Amy C. Was absolutely a pleasure to work with! I was trying to mail off my clients wedding invitations after experiencing so much run around at various post offices. She had a long line but was still very patient with me and very helpful! I love when I experience great customer service and excellent people skills! Thanks Mrs Amy!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 765 W Westchester Pkwy offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport and get a passport photo at this location?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need to make an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment using the online scheduler; limited walk-in hours are available at select locations.
What are the operating hours for this Post Office?
It's open Monday to Friday from 8:30 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search for and reserve available PO Boxes online; you'll then complete the setup in person at the Post Office.
Are PO Boxes accessible outside of normal business hours here?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary; contact your local Post Office for specifics.
What nearby places can help when visiting the United States Postal Service at 765 W Westchester Pkwy?
Nearby places include other USPS offices, Pro Notary & Business Services LLC for notary needs, and local educational institutions like Florence Hill Elementary School and Dallas Baptist University that visitors might find useful or interesting.
How can nearby businesses like Computer Survival and DFW Tech Support assist visitors of the Post Office?
If you require technology assistance while visiting, Computer Survival and DFW Tech Support offer IT services and computer repair close to the Post Office.
What accommodation options are near the 765 W Westchester Pkwy Post Office?
Guests can find accommodation at nearby hotels like Holiday Inn Express & Suites Dallas - Grand Prairie I-20, as well as apartment complexes such as Norstar Westchester and Grand Courtyards.
How can I contact the United States Postal Service at this location?
You can reach them by phone at +1 972-262-7404 or visit their website for more information and services.