The UPS Store

Reviews

• DC

  diego cervantes

  Mar 4, 2026
  5.0
  E venido muchas veces a regresar cosas de Amazon y siempre me atienden rápido Hay un morenito atendiendo que siempre anda con buena vibra y es muy amable Ese un lugar 10 /10 lo recomiendo..!!
• JM

  Joanna @mail.com

  Feb 12, 2026
  5.0
  The workers here are ALWAYS so helpful and friendly. I'm a senior citizen so that means alot to me. I've been here multiple times and I leave with a smile and feeling noticed.
• RT

  Redding Terminal

  Feb 6, 2026
  5.0
  Laz is Phenomenal. His customer service skills is top tear. He treated everyone with respect and he didn’t get frustrated with the large crowd in the little waiting area. Great job laz great location
• CR

  Carolyn Ratcliff

  Jan 17, 2026
  5.0
  David Alexander, Sr, and his staff, David Alexander, Jr, Leticia, Craig, Randy and Lazarus have excellent customer service skills and knowledge of their products and services. They are always respectful and efficient.
• DB

  Daniel Brinchman

  Dec 12, 2025
  1.0
  I strongly advise avoiding this UPS Store at all costs. I trusted them with expensive professional equipment, paid for their packing and shipping services, and the items arrived severely damaged due to completely inadequate packing. What makes this situation far worse is the store’s total unwillingness to take responsibility or even respond. I have reached out multiple times over several weeks, provided documentation, photos, receipts and they have chosen to ignore nearly every attempt to resolve the issue. 26 days have passed and the owner of the location is not responding to the matter any further. This location has demonstrated a complete lack of professionalism, accountability, and customer service. Their silence and refusal to engage left me with no choice but to file a small claims case to recover the losses caused by their negligence. Customers deserve better than this kind of treatment, especially from a business that markets itself as a trusted shipping provider. If your shipment matters, I would strongly recommend using a different carrier or a different store entirely. Update after owner response: The owner’s response is inaccurate and misleading. I did not refuse appropriate protective packing; I relied on the store’s staff to recommend and perform the correct packing for professional equipment, which is the service I paid for. I would have NEVER verbally told an employee to not use $5 bubble wrap on a high cost medical device. The packing that was provided was clearly inadequate for the items shipped, as evidenced by the damage upon arrival. Additionally, the shipping carrier and destination do not change the store’s responsibility for proper packing when packing services are sold and performed by the store. I raised these issues promptly, provided documentation, and repeatedly attempted to resolve the matter directly, but the store declined to engage. This response appears to shift blame rather than address the core issue: the packing service provided was insufficient and resulted in damage, and the store has refused to take responsibility. Consumer beware: there is blatant bad business and a hiding owner in this establishment!

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