United States Postal Service

2.6
157 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2346 Belt Line Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2346 Belt Line Rd, Garland, TX
75044, United States

Hours

Reviews

2.6
157 reviews
5 stars
48
4 stars
14
3 stars
6
2 stars
3
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Herb and Gabby for their exceptional service.

Service Issues

Numerous complaints were made regarding lost packages, poor handling of mail, and unresponsive customer service, including difficulties in reaching staff by phone.

Inconsistent Experience

While some customers reported quick and efficient service, others experienced long wait times and rude interactions, indicating a lack of consistency in service quality.

Technology Problems

Issues with self-service kiosks and the failure of staff to assist with technology-related problems were noted, leading to frustration among customers.
  • MP
    Mya PM
    Jan 6, 2026
    5.0
    With a post office, sometimes you just never know what to expect. Alpa was so friendly and helpful with getting my package sent and giving me tips to secure the package. I really appreciated her customer service!
  • EM
    Ellen Mooney
    Dec 13, 2025
    5.0
    Always fast friendly service!
  • KH
    Kathy Helms
    Nov 28, 2025
    5.0
    Most knowledgeable and friendly people in the area!!!!
  • NV
    NPO Valdes
    Oct 17, 2025
    5.0
    Always receive excellent customer service here. Friendly and efficient staff.
  • EM
    Edwin Maltez
    Oct 1, 2025
    1.0
    That asian lady is so rude and need to mind her tongue and stop getting on people's business

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.