United States Postal Service

2.5
154 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2346 Belt Line Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2346 Belt Line Rd, Garland, TX
75044, United States

Hours

Reviews

2.5
154 reviews
5 stars
45
4 stars
14
3 stars
6
2 stars
3
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised friendly and helpful staff, others reported rude behavior and poor service, particularly from management.

Package Handling

Numerous complaints about lost or mishandled packages, with reports of packages being delivered to the wrong address or not delivered at all.

Efficiency Issues

Customers experienced long wait times, slow service, and malfunctioning kiosks, leading to frustration.

Inconsistent Experiences

Mixed reviews on service quality, with some customers having positive experiences while others faced significant issues.

Communication Problems

Frequent reports of unresponsive phone lines and lack of follow-up on customer inquiries.
  • NV
    NPO Valdes
    Oct 17, 2025
    5.0
    Always receive excellent customer service here. Friendly and efficient staff.
  • EM
    Edwin Maltez
    Oct 1, 2025
    1.0
    That asian lady is so rude and need to mind her tongue and stop getting on people's business
  • SB
    Sheila Buduan
    Sep 4, 2025
    5.0
    Very smooth transaction and done in a minute, very friendly staff 👍
  • SB
    Syed Bilal
    Jul 24, 2025
    1.0
    The kiosk doesn’t work and the workers won’t do anything to help!!!
  • TH
    Tiffany Howard
    Jul 19, 2025
    5.0
    Writing a review for USPS is different for me, but shoutout to Herb. He was very helpful, friendly and informative. He's gotta be the best USPS person I've ever experienced!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.