United States Postal Service

3.1
222 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1000 W Walnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1000 W Walnut St, Garland, TX
75040, United States

Hours

Reviews

3.1
222 reviews
5 stars
102
4 stars
11
3 stars
9
2 stars
11
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Dea received numerous positive mentions for her friendly and helpful service, while other employees were criticized for rudeness and lack of professionalism.

Delivery Issues

Many customers reported problems with packages being delivered to the wrong address or not being delivered at all.

Passport Services

The passport application process received mixed reviews, with some praising the efficiency and helpfulness of staff like Dea, while others experienced confusion and unhelpful attitudes.

Staff Attitude

Several reviews highlighted a lack of empathy and professionalism from certain employees, leading to negative customer experiences.
  • MR
    Michelle Rentfrow
    1 day ago
    5.0
    I went for a passport renewal and was helped by Dea. She restored my faith in customer service. She was so kind, respectful, and helpful. I will only use this postal office from now on because of her hospitality. I am glad to live in this community where people take care of each other.
  • JZ
    Javier Zuniga
    Jan 6, 2026
    1.0
    Slow as ish, has 1-2 workers there at a time with a line of 15+ people.
  • AG
    Ananyaa Giridher
    Dec 19, 2025
    5.0
    Dea was incredibly friendly, helpful, and fast throughout our child’s passport application process. She explained every step clearly, and answered all our questions with patience. Would recommend her to other families.
  • MH
    Maddie Hartman
    Dec 15, 2025
    1.0
    The laziness of the people here is unbearable. I almost never get my package on time. Its funny how the day of its always “cannot access the delivery location” but it can magically get delivered the following day. Theres no genuine effort made to deliver anything
  • CD
    Capria Dees
    Dec 6, 2025
    5.0
    Love this location! I pass up 2 others to use this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.