The UPS Store

3.6
492 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5257 in Garland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - N Garland Ave & Sh 190 (George Bush Fwy) Target Ctr Facing Gbf.

Details

  • DeliveryNot available

Location

The UPS Store
5435 N Garland Ave, Garland, TX
75040, United States

Hours

Reviews

3.6
492 reviews
5 stars
306
4 stars
11
3 stars
6
2 stars
11
1 star
158

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Sam, Andy, and Sammy, received high praise for their friendly, helpful, and efficient service.

Efficiency

Customers frequently noted quick service and smooth processes for shipping, notarizing, and returns.

Store Atmosphere

The store is described as clean, organized, and welcoming, contributing to a positive customer experience.

Mixed Experiences

While many reviews are positive, there are a few complaints about rude staff and issues with service quality.
  • JL
    Justin Liles
    Nov 17, 2025
    5.0
    Nahom and Andy and Sam, were exceptionally great with our transaction that we needed to do to return to some items to Amazon. They took care of explaining 100% of the cost, speedy, helped us pack it, and we’re very pleasant experience to deal with. This has been one of the best experiences I’ve had at any location of UPS.
  • HJ
    Happy Joy
    Nov 17, 2025
    5.0
    Sam was very knowledgeable and very helpful! He had an upbeat attitude and was friendly! Please keep up the great work there, customer service as definitely improved 👍🏽 👍🏽
  • GW
    Ginger White
    Nov 15, 2025
    5.0
    This location has great staff that have been there for years. They are knowledgeable, courteous, professional, and efficient. Sam and Stephanie have been particularly helpful when I’ve had tricky packages and other uncommon print shop needs.
  • JH
    Jordan Hall
    Nov 13, 2025
    1.0
    $2.59 to print one black and white (they don’t even have color) page is ridiculous. This is highway robbery! Most other locations I’ve been to charge less than $1. When I addressed this, the short woman was rude about it.
  • MA
    Mohammad Alshara
    Nov 10, 2025
    5.0
    Sam did great! I had 2 returns that I had to do with printing packaging and bubble wrapping and he took care of all of it for me super quick! Great job

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5257 in Garland offer?

The UPS Store #5257 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and computer access services.