United States Postal Service

1.7
252 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5826 Broadway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5826 Broadway St, Galveston, TX
77551, United States

Hours

Reviews

1.7
252 reviews
5 stars
32
4 stars
11
3 stars
5
2 stars
3
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and failure to deliver items.

Long Wait Times

Customers frequently experienced long lines and delays in service at the post office.

Inconsistent Experiences

While some customers had positive interactions with specific employees, the overall sentiment was overwhelmingly negative.
  • MS
    Mark Shearer
    Dec 21, 2025
    1.0
    Pathetic
  • KS
    Kristy Spicer
    Dec 12, 2025
    1.0
    Employees are incredibly rude, came to return an item, was told to grab some tape from the counter and tape it up, once I put the tape on they told me that would be four dollars for the whole roll of tape. No mention that I would have to pay for the tape ahead of time, if I knew they were gonna charge me for tape I would’ve just taped it at home. Terrible experience won’t be coming back here again. It’s worth driving off island not to deal with these Employees
  • EK
    Eric Korhonen
    Aug 12, 2025
    5.0
    Been 20 years since I had to go into a post office. I should do it more often. Lady who helped me was super helpful. I didn't have anything I actually needed but she got me squared away. Place needs the yard mowed, bad. Some paint wouldn't hurt either, but with the current state of things, I'm happy they are still keeping the lights on.
  • AT
    A. Tineo
    Aug 11, 2025
    1.0
    Do not go here to submit a change of address!! They do not verify your identification to confirm the move, and then your mail ends up getting held until you open a case with a post office. Also the supervisor is extremely rude. I suggest going to the other location on 23rd Street.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.