Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8700 Stonebrook Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
538 reviews
5 stars
104
4 stars
15
3 stars
13
2 stars
19
1 star
387
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, with specific mentions of employees like Vic and Kenya being particularly problematic.
Package Handling
Several customers reported issues with lost or damaged packages, raising concerns about the safety and reliability of sending items from this location.
Staff Performance
While some employees received praise for their helpfulness, many others were criticized for their lack of professionalism and poor attitude, leading to a negative overall impression.
Long Wait Times
Customers frequently mentioned long lines and slow service, indicating a need for better staffing and efficiency at this location.
Mixed Experiences
Despite the negative feedback, a few customers reported positive experiences with specific staff members, suggesting that service quality may vary significantly.
- JCJhugeinis Coy1 day ago1.0They should change their customer service staff, they're terrible.
- RHRobert Higgins2 days ago5.0I stopped by here recently and had a surprisingly smooth visit. The staff here was professional, friendly, and moved with a sense of urgency, which I really appreciated. Even though there were a few people ahead of me, the line moved fast and the employees stayed patient and polite with everyone. The lobby was clean, organized, and stocked with the packaging supplies I needed, which made things a lot easier. I also noticed they kept the self-service area tidy, and the machines were actually working which is not something I can say for every post office. Parking was easy, and getting in and out of the building didn’t feel like a hassle. Overall, the whole process was quick and efficient, and the customer service stood out. It’s definitely one of the better USPS locations I’ve been to, and I’d happily come back to this one whenever I need to mail something.”
- LRLauren ReadNov 15, 20251.0I had two very large packages that took a lot of effort to get inside, nobody helped with the door even with the package being twice my size. The Indian man at the front was incredibly rude, was rushing me, I forgot to buy tape (which was fine and I was fine buying it), and with only 2 other people in line and 2 other open cashiers, was rushing me to go tape my boxes instead of helping me. He then complained about the labels on the boxes (as I just made a mistake cause I’m used to UPS), and I got one scanned. The other one I was having trouble with the QR code, and he offered no assistance. At checkout, due to how unhelpful, rushed and rude the cashier was, I put a frown face on the service. He then began to yell at me in front of all the other customers about how ungrateful I was and how much time he spent on me (I was inside less than 5 minutes), shook a crumbled up receipt at me and I ended up carrying the very large box back to my car. Very terrible and inappropriate experience. I was there from 10:15-10:20 am on 11/15.
- PCparitchaya chandiloklertOct 23, 20251.0⭐☆☆☆☆ I am extremely disappointed with this post office. This time, two of my packages were stolen. Both were clearly marked as “Received Without Contents” and “Received in Damaged Condition” when they reached the destination. I always drop my packages inside the designated USPS time slot, not outside which means someone inside the facility or USPS staff must have taken the contents. I am tired of filing claims and reports in the system because nothing ever gets resolved or refunded. This has happened more than once. ⚠️ I strongly advise against using this USPS location. It’s simply not safe to send packages from here anymore.
- HCHerlyn CardonaOct 9, 20251.0I need to make a complains the lady’s in this place are horrible ! Specially the one in the passport - Worst customer service ever , the most rude people I’ve ever met they deff don’t like their jobs . I just tried two times to get my passport for my kids first time they spoke to me like I was an idiot and when I went for my appointment the lady from the passports didn’t do my sons passport when we had everything both parents present ID’s and we were already there and says that it takes 15 mins that my husband cannot pick up my daughter from school because she’s not done . HORRIBLE HORRIBLE ! they all need to get fired or at least a vacation they do not appreciate their jobs
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 8700 Stonebrook Pkwy offer?
This Post Office offers mailing and shipping services, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a passport at this location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need to make an appointment for passport services?
Most passport services require an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What are the hours of operation for this Post Office?
Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.
How can I get a PO Box at this Post Office?
You can apply online or in person with two valid IDs and a completed application. Online reservations are available at the USPS website.
Is 24/7 access available for PO Boxes at this location?
Many USPS locations offer 24/7 lobby access to PO Boxes; check with this Post Office for exact hours.
What nearby travel services can I visit after the Post Office?
You can visit Exquisite Vacations Travel nearby for travel planning and wedding services, which might be helpful if you're planning trips that require passports.
Where can I find self-storage and packing supplies near the Post Office?
CubeSmart Self Storage is nearby and offers storage facilities and packing supplies convenient for shipping or storing items from the Post Office.
Are there nearby dining options near the postal location for a meal?
Yes, Le Peep for breakfast and brunch, and Baonecci Ristorante for Italian cuisine are nearby, perfect for a meal before or after your postal errands.
How can I schedule an appointment for passport photo services?
You need to use the USPS online scheduler to make an appointment for passport photos at this Post Office.