The UPS Store

4.5
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7864 in Frisco offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Location

The UPS Store
11411 Coit Rd, Frisco, TX
75035, United States

Hours

Reviews

4.5
122 reviews
5 stars
106
4 stars
1
3 stars
2
2 stars
0
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many highlighting specific employees for their exceptional service.

Service Quality

While many reviews noted quick and reliable service, there were complaints about inconsistent service quality, particularly regarding print services and package handling.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, feeling that charges were higher than competitors and that some fees were not clearly communicated.

Store Environment

The store was frequently described as clean, well-organized, and conveniently located, contributing to a positive customer experience.

Mixed Experiences

Some customers reported negative experiences with specific staff members, indicating a lack of consistency in service quality.
  • RV
    Rosy Valdes
    3 days ago
    5.0
    Love this store. Amazing customer service . They close late so it is really helpful
  • SA
    Soumya Arun
    3 days ago
    5.0
    Much needed one in coit and eldorado junction. Friendly and helpful staff.
  • TP
    Thaliyakkattil Vijayan Prasanth
    Nov 29, 2025
    1.0
    Small bubble wrap charged $12
  • SS
    Sai
    Nov 18, 2025
    5.0
    Excellent customer service. Returns are seamless. It can get really busy here at times but the guy in the front remains super helpful and kind.
  • LA
    Liju A
    Nov 6, 2025
    1.0
    I came here for a color print, but they used low-quality paper. I specifically used their service for a higher-quality print than I can produce at home. I would not recommend this place for print services. Having gotten prints from other UPS, FedEx, and Staples locations, this is by far the worst. They also charge the most, with a $1.99 initial fee plus the cost of the prints, whereas most other UPS stores charge only $0.99. Staples is not only cheaper but also offers significantly better quality.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Frisco?

The UPS Store is open Monday through Friday from 8:30 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.