The UPS Store

3.3
123 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6388 in Frisco offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sw Corner Of Lebanon & Fm423 - Between McDonald's & Walgreens.

Details

  • DeliveryNot available

Location

The UPS Store
5605 FM 423, Frisco, TX
75034, United States

Hours

Reviews

3.3
123 reviews
5 stars
66
4 stars
5
3 stars
2
2 stars
6
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some praise the staff, particularly Bobbie K., others report rudeness and unhelpfulness from certain employees.

Store Hours

Customers have noted discrepancies in posted store hours, with reports of the store closing early or not being open during advertised hours.

Notary Services

There are complaints about the availability and reliability of notary services, with multiple customers reporting issues when attempting to use this service.

Staff Professionalism

While many reviews highlight the professionalism and friendliness of the staff, there are significant concerns about the attitude and behavior of some employees, particularly the manager.

Efficiency

Some customers appreciate the efficiency of the service, especially during busy times, while others have experienced delays and confusion with their transactions.
  • AG
    Alex G
    Oct 21, 2025
    5.0
    Bobbie K. Was awesome and super patient with us, she helped us notarize our documents, was really fast and guided us through the process. I would recommend this location 100%
  • VV
    Valentina Lopez (Velimira)
    Sep 11, 2025
    5.0
    I always have a great experience at this UPS Store! The service is consistently excellent, and the whole team is friendly, helpful, and professional. My favorite part is working with the manager, Bobbie K. — she’s incredibly welcoming, knowledgeable, and makes everything so smooth and stress-free. You can really tell she cares about both her team and the customers. This store is by far my favorite UPS location, and I highly recommend it!
  • KR
    Kayla Rowe
    Aug 9, 2025
    2.0
    BEWARE. The store hours posted online are not correct.
  • JK
    Jeremy Keller
    Jul 28, 2025
    1.0
    Pour customer service. Won’t even let you tape boxes up that were damaged in shipping for a return. Literally snatched the tape roll off the counter and told no, but you can purchase some. And proceeded to point to the wall products.
  • SK
    Steve Kim
    Jul 11, 2025
    1.0
    She is not helpful and late opening

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6388 in Frisco offer?

The UPS Store #6388 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access.