The UPS Store

4.4
214 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6351 in Frisco offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sw Corner Of Preston Rd & Gary Burns Dr Next To Walmart.

Details

  • DeliveryNot available

Location

The UPS Store
8745 Gary Burns Dr, Frisco, TX
75034, United States

Hours

Reviews

4.4
214 reviews
5 stars
178
4 stars
5
3 stars
4
2 stars
0
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Madison, Sergio, and Sean for their exceptional service.

Efficiency

Customers frequently noted the quick and efficient service, especially for tasks like Amazon returns and shipping, making the process smooth and hassle-free.

Mixed Experiences

While most feedback was positive, some customers reported issues with additional fees and inconsistent service, indicating room for improvement in communication and handling complex situations.

Cleanliness and Organization

The store was often described as clean and well-organized, contributing to a pleasant shopping experience.

Staff Knowledge

Customers appreciated the staff's knowledge and willingness to assist with various shipping and printing needs, enhancing their overall experience.
  • SA
    Shana Adams
    Nov 9, 2025
    5.0
    I had to get some documents notarized. I can say that the level of patience that was given was so needed during a stressful process. Thank you Nadis and Madison for your help
  • RR
    Rebecca
    Oct 21, 2025
    5.0
    Owner, Nafis, went out of his way to get our packages to us. Very impressed with his level of customer service!!! Shout out also to Maddie who is an outstanding employee at this location and is a top-notch gal Thank you both for being so stellar! 💥💥💥
  • SC
    S C
    Oct 8, 2025
    1.0
    UPS.com already charged me 5.99$ to hold the package (on Oct 3) and this location charged me another 5$ upon my arrival to release my package. Nowhere did UPS tell me that I have to pay this double fees. Very disappointing customer service. Even after I told them that I paid 5.99$ to UPS, they were adamant about me paying another 5$ to them to give it to me. 11$ to hold a package is preposterous.
  • TT
    Tai Truong
    Sep 24, 2025
    5.0
    Helpful and friendly staff. Thanks
  • YW
    Yolanda Winston
    Sep 4, 2025
    1.0
    Visited 30 mins to close on 9/4. After the blonde girl at the front desk helped one person in front of me, I was next up and I said hi and she just blankly stared back at me. Other employee had to step in to help me instead. Embarassing.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store in Frisco offer?

The UPS Store in Frisco offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.