United States Postal Service

Reviews

• TD

  Tyler D

  Nov 18, 2025
  1.0
  Alright, I normally don't do this but it HAS to be done. On Monday, Nov. 10 around 12:15 pm, my mom and I wanted to return an item from an online order. Being that we very rarely mail out packages and this was a small item, we wanted to ask about the most economical method to ship it out. A Vietnamese lady comes from the back room and calls out to help the next customer. (Before any reader makes assumptions, I, myself, am Vietnamese, and I can recognize the accent from a mile away.) Already you can see her facial expression was unhappy — somehow I knew this was going to be a bad interaction. I showed her the small item, said we wanted to return this, and asked what would be the cheapest way to mail it out — no rush shipping necessary. Immediately she is in a foul mood, copping an attitude, claiming she can’t tell us until she enters it into the system. Really? I’m not asking for an exact cost to the penny. Just a general idea of which shipping method would be best for this situation, and maybe even a ballpark figure would help. I also understand there may be a weight limit to certain shipping methods, so I disclose that it only weighs a quarter of a lb, thinking that narrows down the options. She snaps back, exasperatingly saying she's not sure until she enters it into her computer. Ok, fine. Let's get it in the system. I start to put the item in a generic box we brought along and fill out the address, until she rudely added that if we didn’t have tape, she pointed to the back and said we would need to buy. Wow. The whole room is silent, so everyone can hear the conversation. If the needlessly contentious attitude wasn’t obvious before, it was clear as day by then. Still, I knew what was going on and but didn’t feel the need to make a scene. I realized we forgot to bring the tape, and since we were running another errand and would pass by our home anyway, we decided to just swing by the house again to grab the supply, and go to another USPS near our next destination. As we walked out, my mom, speaking in her native language, said she had an attitude problem. The tone was absolutely rude the entire time. Look, it’s a simple question. You’re telling me, as someone who works at the USPS, you have no idea which method would cost the least for a three-inch item weighing a quarter of a lb? I don't know what got into her. Did something happen in the backroom? Everyone has a bad day, but no need to take it out on your customers. Her behavior was completely unprofessional and uncalled for. There were two other ladies in front working at the same time. The room was quiet as everyone, including the other customers, could sense the tension in the air. If Management doubts my experience, you can ask colleagues about what transpired, as well as review the security footage to corroborate. I hope she is reprimanded for her behavior. I should also add that the lady at the other post office was extremely kind and helpful, and voluntarily taped up our package for us, even when we were holding our own supply.
• NA

  Nuri Ali

  Nov 14, 2025
  1.0
  Took over an hour to get our passports made for two small children. I was repeatedly told to wait by the sign and someone will come out. I told them we’ve been waiting an hour past my appointment time with my children crying and was told to go to the league city location. I said no, we made an appointment, and finally someone came out to help. It took 10 minutes to complete after that. I don’t think anyone would have helped us if I hadn’t gotten upset at the worker and demanded they come to help us.
• CM

  Cindy M

  Nov 12, 2025
  1.0
  Can you ask the mail carrier that goes to stonesthrow apartment to stop vaping around all the seniors when he delivers the mail , he’s a skinny black male
• AR

  Anu D Reg

  Nov 8, 2025
  1.0
  We went for passport as application waited for 30 minutes after it says starts at 10:30 walk in no body helped us. This unacceptable level of service. I will never us this facility ever again. We are still waiting after 11 am.
• NE

  N. G. (Explorer)

  Oct 28, 2025
  1.0
  There is this one asian looking lady named trisha i think isTHE WORST. She has 0 courtesy. i would give this post office -100 because of that mean lady.

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