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United States Postal Service

3.4
(190 reviews)

Business Details

251 W Lancaster Ave, Fort Worth, TX
76102, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 251 W Lancaster Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
251 W Lancaster Ave, Fort Worth, TX
76102, United States

Hours

Reviews

3.4
190 reviews
5 stars
104
4 stars
11
3 stars
4
2 stars
4
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members like Troy and Alma received high praise for their helpfulness, others were reported as rude and unprofessional.

Passport Services

The passport office has received both positive and negative reviews; some customers had quick and efficient experiences, while others faced delays and unhelpful staff.

Mail Issues

Several customers reported issues with mail delivery and package handling, expressing frustration over lost items and unresponsive service.

Facility Condition

The post office building is noted for its historical architecture and cleanliness, but some reviews mentioned inadequate lighting and lack of accessibility.
  • FB
    Funtasy ByROJAX
    Feb 25, 2026
    1.0
    The passport service is the worst I've ever experienced. Everything they tell you is contradictory (the official website says one thing, and then when you're there, they tell you something completely different). If you can make your appointment somewhere else with more efficient staff, I highly recommend it, as the passport office staff is inefficient, creates more problems than it solves, and doesn't respect appointments. And don't think they'll provide the form if you need it, because they don't have it, even if the website says they do. Go somewhere else where there are actually qualified and efficient people.
  • SD
    Shellie Davis
    Feb 16, 2026
    1.0
    If I could give no stars, I would! This is the third time, in the past year that I have gone to this post office to mail cards. I drive thru the box outside and put them in a USPS secure mail box but, they are NEVER received! On Monday, February 9th I mailed 6 cards and not one person has gotten one! Even if it took 5 days to have a card received in Mansfield or Fort Worth they would have arrived by at least Saturday. NOPE! SO frustrating! Cards are expensive and it isn't cheap to mail anything these days. ZERO faith in this location and service!
  • KB
    Katie Biggar
    Jan 23, 2026
    5.0
    Alma from the passport office is truly a saint if you need to get your passport renewed, please go here Alma. I love you so much. You are a saint and I hope that you get $1 million as a raise. That’s all love you Alma!!!!!!
  • MM
    Maria Martinez
    Jan 22, 2026
    1.0
    They lost my package
  • ST
    Sarah Turner
    Jan 10, 2026
    5.0
    Everyone who works here is so friendly and helpful. I got my passport renewed here super quick and easy without even making an appointment. And an added bonus is the beautiful building it’s in.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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