United States Postal Service

2.3
375 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4600 Mark Iv Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4600 Mark Iv Pkwy, Fort Worth, TX
76161, United States

Hours

Reviews

2.3
375 reviews
5 stars
99
4 stars
18
3 stars
14
2 stars
10
1 star
234

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and poor attitudes.

Package Delays

Numerous reviews mentioned significant delays in package delivery, with packages often stuck at the Fort Worth distribution center for extended periods.

Lost Packages

A recurring theme was the frequent loss of packages, with customers expressing frustration over items being marked as delivered but never arriving.

Mixed Experiences

While many reviews were negative, some customers had positive experiences, particularly with specific staff members in the passport office.

Facility Issues

Customers noted issues with the facility's operations, including confusing signage and malfunctioning self-service machines.
  • KW
    Kitty Webster
    Nov 4, 2025
    1.0
    Never, ever does this post office deliver Hold Mail when it is scheduled. And we cannot get in touch with the unit where it is held. Plus, no one answers the main number. So we have to do a run to this place (14 miles) hoping we are not passing it in route to our house 3 days late. Basically they just let it rot in their Hold Mail center. 15 years of this!
  • PP
    paloma
    Nov 1, 2025
    1.0
    the staff here is miserable, the african american girl was super sweet but the old blonde lady and the other one acted like needing a package taped up was asking for a billion dollars i’ve been mailing stuff for years, they always just tape it up. the lady made me buy tape instead of just using the tape gun she had sitting on her damn desk terrible service, she had a bad attitude. i go to this location a lot bc its convenient but god forbid i run into those two ladies again
  • LD
    Liz Davis
    Oct 29, 2025
    1.0
    If I could give this review zero stars I would. I had a package that left Florida on Oct 17th and arrived at this post office from Florida on the Oct 19th it was supposed to be delivered to my house on Oct 20th. On Oct 23 it still says in transit and it won't update. The 23rd is the last date it shows activity. This facility is only 62 miles from my home. Today it is Oct 29th still has not updated just says transit to next facility. I lost count on the times my packages or certified documents that I've paid extra ends up lost. I understand that there's a lot of mail and packages that go through these facilities and things happen but come on. Someone isn't doing their job or the sorting machine is not working properly.
  • FY
    Fatima Yassine
    Oct 23, 2025
    1.0
    I had really bad experience, I bought a money order and I came back to get the money back like 5 times and they said they don’t have money. I told them I live 40 minutes from here and they said that I don’t understand because im stupid. I asked for the number of customer service and they said there is. No number ( they were lying) Never back to this location
  • JS
    jason samples
    Oct 22, 2025
    1.0
    Seriously! They suck!!! 8 out of 10 packages I order get lose and never show up!! Even after they say delivered! Never ever going to use this place again! I’ll send everything to my mom’s house. At least her post office is actually competent in their work! Be warned!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.