United States Postal Service

2.1
206 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7101 Bryant Irvin Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7101 Bryant Irvin Rd, Fort Worth, TX
76132, United States

Hours

Reviews

2.1
206 reviews
5 stars
47
4 stars
5
3 stars
5
2 stars
11
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of follow-up on issues.

Delivery Issues

Numerous complaints about packages being lost, misdelivered, or marked as delivered without actually being received.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
  • MM
    M0nit0r_2
    Nov 12, 2025
    5.0
    I've mailed hundreds of packages with this post office. The 24/7 lobby hours and package drop is extremely convenient! The staff is usually very friendly (if you are cordial yourself) and willing to help whatever way they can. I will say that there tends to be a 2-3 business day delay in getting packages moving from this particular location if you drop packages off during off hours. HUGE bonus points to this location for forwarding an accidental FedEx package I dropped off by mistake. Thank you so much for doing that!
  • SL
    Sharon Lee
    Nov 8, 2025
    1.0
    I stopped mailing my bills , half of them never got there. You are lucky if a birthday card gets to its destination. I think they watch for them.
  • AK
    Alma keyhan
    Jan 14, 2019
    1.0
    Terrible service, they need to replace everybody Including the superviser I left my passport On the counter came back 15 min later No body bother to look around for it. The Employee that helped me before was at lunch I ask them to please call him . They said I don’t have his phone number. Never check or ask anybody else . I knock on a door that was closed To ask for a supervisor .when they open the door my pasaporte was right there . I complained To the supervisor an she was like all a annoyed And everybody in there are rude and no Professional that all.
  • AP
    arvind patel
    Sep 17, 2018
    1.0
    This post office management is not good ,I mailed paper work to India ,the person whose name is Dean send it to China ,if it's sent it wrong place in same country than I can understand but it totally went to wrong country ,when I went there aftrer a week no body help me,I wait for manager for 15 min ,nobody show up ,I went there on 08/23/2018,did mail with tracking and paid 32.25 $ ,still my mail is not reached at location ,this place is no customer service
  • JT
    Jesse Tidal tutorials
    Jul 24, 2015
    1.0
    Worst service in the world. no customer service at all. the employees will hang up on you. poor service. I ADVICE EVERYONE TO USE A DIFFERENT POST OFFICE.... TRUST ME

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.